Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Raniya Morris

Summary

At Dollar General Store, I excelled as a Sales Associate, leveraging my adeptness in customer service and cash handling to enhance customer satisfaction and drive sales. My proactive approach and ability to adapt to diverse customer needs resulted in significant repeat business, showcasing my teamwork and problem-solving skills. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate

Dollar General Store
09.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Manager

Toys"R"Us
01.2020 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Assistant General Manager

Pizza Hut
03.2020 - 10.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.

Education

High School Diploma -

Varnado High School
Varnado, LA
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Multi-tasking strength
  • Listening skills
  • Reliable and punctual
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Payment processing
  • Display setup

Accomplishments

  • Brought in number new customers.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Design - Responsible for creative design for prominent [project].

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Age is a question of mind over matter. If you don’t mind, it doesn’t matter.
Satchel Paige

Timeline

Sales Associate

Dollar General Store
09.2024 - 12.2024

Assistant General Manager

Pizza Hut
03.2020 - 10.2023

Manager

Toys"R"Us
01.2020 - 11.2023

High School Diploma -

Varnado High School

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Raniya Morris