Ranjani Nagarajan
UK
Summary
Recent international MBA graduate with a strong foundation in business administration, law, and marketing. Skilled in client relationship management, market research, and data analysis. Proven track record of supporting decision-making in fast-paced environments. Exceptional communication and project management skills. Adept at efficiently handling multiple tasks while maintaining attention to detail. Committed to optimizing processes and supporting team objectives. Eager to contribute innovative problem-solving and leadership skills to drive organizational growth. Interested in HR, compliance, marketing, market research, administrative, and legal-related opportunities. Open to relocating anywhere within the UK.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Advisor
AIA Berhad
01.2023 - 09.2023
- Company Overview: Insurance company providing a range of financial and insurance services
- Analyzed customer insurance needs through data-driven insights, enhancing policy personalization and client satisfaction
- Increased customer engagement, leading to a 15% improvement in satisfaction scores
- Delivered tailored presentations, contributing to a 20% increase in client retention rates
- Managed policy amendments and support, boosting policy renewal rates by 10%
- Insurance company providing a range of financial and insurance services
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
Administrative Assistant
AIA Berhad
04.2015 - 08.2023
- Company Overview: Insurance company providing a range of financial and insurance services
- Optimized administrative workflows, improving office efficiency by 25%
- Managed 30+ daily inbound calls, ensuring seamless client communication
- Drafted and proofread business correspondence, reducing documentation errors by 40%
- Digitized records for improved accessibility, enhancing document retrieval speed by 50%
- Insurance company providing a range of financial and insurance services
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Transcriber
Institute for Youth Research Malaysia (IYRES)
10.2022 - 10.2022
- Company Overview: Institute for Youth Research Malaysia
- Accurately transcribed a 32-minute multi-speaker audio file with 98% accuracy within 3 hours
- Adapted to various accents and dialects, maintaining precision and speed in transcription
- Increased productivity by maintaining an average typing speed of 80 words per minute
- Research organization focused on youth-related studies and initiatives
Enumerator
Institute for Youth Research Malaysia (IYRES)
09.2021 - 10.2021
- Company Overview: Research organization focused on youth-related studies and initiatives
- Conducted structured interviews, reaching 100% of assigned survey targets
- Processed and analyzed collected data, improving report accuracy
- Engaged with diverse demographics to ensure representative research sampling
- Research organization focused on youth-related studies and initiatives
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Education
International Master of Business Administration -
Birmingham City University
Birmingham10.2024
Bachelor of Laws: Law -
Aberystwyth University (UK Transfer Program From Brickfields Asia College, Malaysia)
Aberystwyth09.2022
Skills
- Market Research
- Proficient in MS Office Suite
- Legal Research & Analysis
- Marketing & Sales Strategy
- Effective Communication Skills
- Analytical Problem-Solving
- Leadership & Team Management
- Adaptability & Resilience
- Project Management
- Client Relationship Management
- Business Communication
- Document Preparation & Reporting
- Telephone & Email Etiquette
- Stakeholder Management
- Resilient Problem-Solving
- Deadline Management
Certification
- CMI (Chartered Management Institute) Level 7 Diploma in Strategic Management and Leadership Practice
- Fundamentals of Construction Law & Practice
- Introductory to Sales Training
Legal Internships
- Virtual Internship, Bright Network, 06/2022, 3-day Commercial Law internship focused on International Arbitration.
- Summer Vacation Scheme, Legal Cheek & The University of Law, 07/2022, 5-day program covering commercial awareness, corporate finance, and energy law.
Timeline
Insurance Advisor
AIA Berhad
01.2023 - 09.2023
Transcriber
Institute for Youth Research Malaysia (IYRES)
10.2022 - 10.2022
Enumerator
Institute for Youth Research Malaysia (IYRES)
09.2021 - 10.2021
Administrative Assistant
AIA Berhad
04.2015 - 08.2023
International Master of Business Administration -
Birmingham City University
Bachelor of Laws: Law -
Aberystwyth University (UK Transfer Program From Brickfields Asia College, Malaysia)
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