Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ranjani Ramanathan

O'Fallon,USA

Summary

Detail-oriented and resourceful professional with a background in administrative coordination, client service, and data organization. Adept at managing schedules, handling correspondence, maintaining records, and providing exceptional front-desk support. Known for clear communication, multitasking under pressure, and building strong relationships with clients, staff, and external partners.

Overview

9
9
years of professional experience

Work History

Application Support Analyst (Technical Lead)

Cognizant
O'Fallon, MO
06.2021 - Current
  • Company Overview: Mastercard Project
  • Managed and tracked work orders, ensuring timely follow-up and resolution of issues.
  • Created professional reports and maintained accurate records to support internal communications.
  • Coordinated with multiple teams to address time-sensitive issues and ensure service continuity.
  • Delivered clear updates to management on project progress and issue resolution.
  • Adapted workflows to improve efficiency, reducing manual effort and improving accuracy.
  • Mastercard Project

Career counseling

01.2025 - 05.2025
  • Supported a high school junior in career exploration, assisted in translating experiences to resume format and coached in networking skills.

Community Outreach Coordinator

H.E.L.P.
Remote
04.2020 - 11.2020
  • Contacted non-profits to promote platform usage, increasing engagement from partner organizations.
  • Assisted in drafting and sending outreach communications to prospective partners.
  • Collaborated with team members on funding proposals to grant organizations.

Technical Intern

Fidelity Investments
Merrimack, NH
06.2018 - 08.2019
  • Organized and presented performance data to assist teams in improving service quality.
  • Maintained internal databases and applied filters to create actionable reports.
  • Supported project coordination efforts, working closely with senior team members.

Volunteer Crisis Counselor

Crisis Text Line
Remote
09.2016 - 08.2019
  • Provided empathetic, confidential support to individuals in crisis via text communication.
  • Offered practical solutions, calming techniques, and resource referrals to help de-escalate situations.

Education

Bachelor's - Computer Science

Mount Holyoke College
05.2020

Skills

  • Incident management
  • System troubleshooting
  • Report generation
  • Workflow optimization
  • Software configuration
  • Client support

Timeline

Career counseling

01.2025 - 05.2025

Application Support Analyst (Technical Lead)

Cognizant
06.2021 - Current

Community Outreach Coordinator

H.E.L.P.
04.2020 - 11.2020

Technical Intern

Fidelity Investments
06.2018 - 08.2019

Volunteer Crisis Counselor

Crisis Text Line
09.2016 - 08.2019

Bachelor's - Computer Science

Mount Holyoke College

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