RANJEET SINGH
Hospitality
Providence,RI
Summary
- Something Toward which effort is directed an Aim, goal, or end of action. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in [Software]. Offering [Number]-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
- Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
GSA (Guest Service Associate)
Le Meridien Hotel Gurgaon
4 2017 - 01.2022
- I joined 'Le Meridien Hotel Gurgaon Delhi NCR (Marriott International) in the food and beverage Service Department as a GSA (Guest Service Associate)
- I am working with the coffee shop (Latest Recipe), which is a multi cuisine restaurant
- It is a 158 covers restaurant including PDR (Private Dining Room)
- I received the award of 'The Spirit to serve' for my outstanding achievements and exemplary commitment to quality service and customer satisfaction
- Signed by: Mr Bill Marriott and Mr Arne M Sorenson.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Maintained accurate and up-to-date records of guest information.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Food and Beverage Executive
Le Meridien Hotel Gurgaon
9 2018 - 2 2022
- I was promoted as a Food and Beverage Executive in 'Le Meridien Hotel Gurgaon' with the same outlet
- I was responsible for providing the best services to the guests, training the staff members for the best services, handling guest complaints, maintaining the beverage inventory, making closing reports for daily sales.
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Developed successful marketing strategies to drive revenue growth in the food and beverage department.
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food and Beverage Executive
Pullman & Novotel New Delhi Aerocity
03.2022 - 08.2022
- I joined Pullman & Novotel New Delhi Aerocity as a Food and Beverage Executive
- I initially worked in IRD (In Room Dining) for 2 months in this big complex 670 room property.
- After 2 months, I was transferred to Farmers basket at pluck restaurant which is multicuisine. I worked in this restaurant for 3 months.
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
- Developed successful marketing strategies to drive revenue growth in the food and beverage department.
- Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
Assistant Food and Beverage Manager
The Lalit New Delhi
09.2022 - 12.2022
- I joined The Lalit New Delhi as a Assistant Restaurant Manager in the Food & Beverage Service Department
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- I left the job in December 2022 because I got approved my visa for USA.
Bartender
India Restaurant
01.2023 - 01.2024
- I worked with India Restaurant in Hope Street Providence Rhode Island as a Bartender and server until January 20th, 2024.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Higher Secondary & Matriculation - Arts
S.S.School Khaddar
Shimla 05.2013
BHM ( Bachelor of Hotel Management ) - Hospitality Administration And Management
A P Goyal University
Shimla 07.2016
BHL (Business Hospitality Leadership) -
Computer Systems Institute
Charlestown, Boston 05.2024 - 05.2025
Skills
Honest, Punctual, Hardworking, Standards include demonstrating an ability to communicate in an efficient manner and portraying a high degree of professionalism at all times
Personal Information
- Date of Birth: 12/20/1994
- Nationality: Indian
- Marital Status: Single
References
- Ajay Vinoben, Director of Operation, India Restaurant, +1 4016414063
- Dhinender Kandpal, Food and Beverage Manager, Pullman & Novotel New Delhi, +91 8447427008
Language
- English
- Hindi
Extracurricular Activities
Organised a free Medical Camp at the University Organised a Food Fest at A P Goyal Shimla University Was an active member with the Food and Beverage Service team at the State Boxing Championship
Disclaimer
I hereby declare that the information given here is correct to my knowledge and I will be responsible for any discrepancy.
Timeline
BHL (Business Hospitality Leadership) -
Computer Systems Institute
05.2024 - 05.2025
Bartender
India Restaurant
01.2023 - 01.2024
Assistant Food and Beverage Manager
The Lalit New Delhi
09.2022 - 12.2022
Food and Beverage Executive
Pullman & Novotel New Delhi Aerocity
03.2022 - 08.2022
GSA (Guest Service Associate)
Le Meridien Hotel Gurgaon
4 2017 - 01.2022
Food and Beverage Executive
Le Meridien Hotel Gurgaon
9 2018 - 2 2022
Higher Secondary & Matriculation - Arts
S.S.School Khaddar
BHM ( Bachelor of Hotel Management ) - Hospitality Administration And Management
A P Goyal University
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