Summary
Overview
Work History
Education
Skills
Certification
Additional Skills And Certifications
Achievements And Impact
Accomplishments
References
Timeline
Generic

Ranjeeta Singh

Summary

PMP (PMI) and Agile Certified Senior Technical Project Manager with 21 years of extensive experience in IT infrastructure across healthcare, insurance, and pharmaceutical domains. Proven track record of delivering large-scale regulatory compliance projects, effectively leading cross-functional teams from initiation through to successful completion. Expertise includes implementing healthcare applications like EPIC, and executing significant platform upgrades, such as Azure Cloud DataLake Migration and ERP integrations. Focused on driving agile transformations and mentoring teams to enhance operational excellence, while consistently delivering projects on time and within budget.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Project Manager – Mandates Division (Finance, CAL-AIM Medi-Cal)

Blue Shield of California
09.2023 - Current
  • Lead statewide mandate projects ensuring compliance with Medi-Cal regulations from DHCS and DMHC
  • Spearheaded multiple IT/business initiatives, including underwriting automation and claims processing optimization
  • Spearhead financial planning and forecasting using PlanView PPM, Apptio, and Concur to manage project costs within capital and operational budgets
  • Drive provider directory enhancements for CAL-AIM network visibility
  • Lead cross-functional teams across IT, provider contracting, and compliance to ensure timely regulatory submissions
  • Maintain Compliance Traceability Matrix and audit documentation to uphold regulatory readiness
  • Key Projects: Cal-AIM Justice Involved Project (Mandates for LA & SD Counties), Targeted Rate Increase (TRI) for Providers

Agile Portfolio Project Manager – MMD (Merck Manufacturing Division)

Merck
WestPoint, USA
04.2021 - 07.2023
  • Company Overview: WestPoint, PA
  • Led SAP ECC, MES-PAS-X, and Salesforce implementations, ensuring seamless integrations
  • Directed clinical trial supply chain projects ensuring drug availability and regulatory adherence
  • Developed strategic roadmaps reducing clinical trial delivery timelines by 20%
  • Led migration from Remedy to ServiceNow HR & CSM modules
  • Implemented SharePoint-based documentation systems optimizing audit compliance
  • Managed enterprise cloud migrations, optimizing IT infrastructure and cost efficiencies
  • Developed executive dashboards using Tableau and Data Lake for tracking key IT metrics
  • Utilize RAID Logs, Risk Registers, and Planview tools to manage risks and issues effectively
  • WestPoint, PA
  • Key Projects: COI/COC (TrakCel) Implementation, Regulatory Asset Manager BM-RAM Implementation, ServiceNow HR, CSM Module Setup, IVRS/IWRS, EDC Setup for New Entity, Workday Implementation & ADP Integration

Agile Project Manager (IT) & Portfolio Project Manager (PMO)

National Board of Medical Examiners (NBME)
Philadelphia, USA
02.2013 - 04.2021
  • Company Overview: Philadelphia, PA
  • Led multiple IT infrastructure and cloud migration projects, including Azure Data Lake transition and ERP integrations
  • Drove Salesforce-ServiceNow integration, improving service management efficiency
  • Oversaw disaster recovery and security upgrade initiatives ensuring system resilience and compliance
  • Oversaw system migrations and integrations, improving operational efficiencies by 30%
  • Led a multi-year effort to migrate NBME’s assessment and scoring systems to a cloud-based platform, improving data accessibility and security compliance
  • Managed vendor selection and contract negotiations for enterprise-wide IT solutions
  • Spearheaded the implementation of a new Learning Management System (LMS) to streamline medical education training programs
  • Philadelphia, PA
  • Key Projects: Azure Data Lake Migration, CICD Implementation (AWS Tools), Infrastructure Upgrades, Java 8 Upgrade & Oracle 19C Migration, Salesforce B2B/B2C Migration

Business Analyst

Zoomorphix Systems Inc.
Philadelphia, PA
03.2013 - 07.2013
  • Collaborated with accreditation organizations (ABIM, ACT, Bloomberg, Pearson-Vue) to optimize exam delivery platforms.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Provided technical support during user acceptance testing cycles.
  • Managed requirements traceability information and tracked requirements status throughout the project.

Sr. EPIC Business/System Analyst

Cleveland Clinic Hospital
12.2011 - 03.2013
  • Led end-to-end project lifecycle activities, including requirements gathering, development, and support for custom applications in Orthopedic & Rheumatology and Heart & Vascular Institutes (HVI)
  • Led vendor evaluation and implementation of Version-One (Backlog management tool like JIRA)
  • Collaborated with surgeons and clinical staff to implement advanced surgical imaging technology, enhancing surgical outcomes and reducing complications
  • Participated in Steering Committee meetings (HVI Dept) to resolve EPIC-EMR system challenges
  • Coordinated with offshore Developers/QA teams for application development, testing, and evaluation strategies

Business Analyst (2006-2008), IT-Talent Mgmt.

Eclipsys Corporation (Allscripts)
Atlanta, GA
03.2006 - 06.2011
  • AS a TM-Executive, Worked with Talent Manager and other Dev managers to identify and build training needs related to Products and schedule Boot-camps (e.g. Individual, team, skill-based, and Train-the-Trainer) training for internal employees.
  • Responsible for all internal outgoing communication (Talent Mgmt Team) related to employee training completion, new joinee announcements, training session reminders, etc.
  • Created manual and automated reports for talent managers and dev managers to report on training participation, succession, and new training opportunities for boot camps.
  • Facilitate cross-project collaboration. Drive program-level planning efforts, identifying and leading critical program-level dependencies.
  • Collected business requirements for the project and translated them into functional specifications.
  • Created Data Flow Diagrams (DFDs), used prototypes to demonstrate and verify the behavior of the system, as well as web page mockups, using modeling tools.
  • Prepared Business Process Models that depicted the modeling of all the activities of the business, from the conceptual to the procedural level.
  • Provide technical and procedural support for User Acceptance Testing (UAT).
  • Prepared business proposals and presentations for various stakeholders.
  • Evaluated business processes for improvement opportunities through automation or streamlining.

Education

Bachelor’s Degree - Finance, Accounting

Skills

  • DevOps and CI/CD implementation processes
  • Regulatory and Compliance Expertise (GXP, GCP, FDA, 21 CFR Part 56, ISO 13485)
  • Agile (Scrum, SAFe) and Waterfall methodologies
  • Digital Transformation and System Implementations
  • Stakeholder Engagement & Leadership
  • Budgeting, Forecasting, and Financial Reconciliation
  • Vendor & Contract Negotiation
  • Decommissioning and cloud migration of legacy applications
  • Finance and Enterprise IT Transformation
  • Strategic Planning & Risk Management
  • Infrastructure Project Implementations (Oracle 19C, Java 8 Upgrade, Solaris Migration, Oracle DB migrations etc)
  • Risk and Compliance Management experience
  • Procuring funding

Certification

  • Project Management Professional-PMP (PMI – XXXX981)
  • Certified Scrum Master (CSM) | Professional Scrum Master (PSM)
  • Sunrise Pharmacy Manager Certification – Eclipsys Corporation
  • Salesforce Administrator Training (CRM)

Additional Skills And Certifications

  • 7+ years of IT Project Management experience (ERP, SFDC, Supply Chain, Cyber Security, Manufacturing, Data Integration, Infrastructure, etc.)
  • Expertise in Agile tools such as Kanban Boards, JIRA, Confluence, Rally, GitLab.
  • Experience in Planview Portfolio Management, Project Place, and PlanView Agile Place.
  • Strong IT Governance, Compliance, and Risk Management capabilities.
  • Ability to influence without direct authority and manage ambiguous project requirements.

Achievements And Impact

  • Successfully led clinical trial projects ensuring regulatory compliance and timely execution.
  • Improved clinical trial delivery timelines by 20% through strategic roadmaps.
  • Spearheaded multiple ERP, HR, and regulatory system migrations (SAP, Workday, ServiceNow).
  • Optimized financial forecasts and cost management strategies for multimillion-dollar portfolios.
  • Championed Agile methodologies, enhancing collaboration and efficiency in cross-functional teams.
  • Managed high-profile projects for Fortune 500 companies, ensuring business and regulatory alignment.

Accomplishments

  • Coached Dev/Eng Teams to facilitate scaled agile framework adoption, resulting in improved collaboration, a 50% reduction in Defects escape rate, and ensuring 100% functionality delivery each sprint/PI.
  • Reduced technical escalations to management by 35% by driving improvements in production support and system monitoring while working with NBME.
  • Conducted Agile/Scrum training sessions for Product Owners, Dev-teams, and stakeholders, receiving positive feedback and star awards. Developed engaging training materials and interactive activities/games.

References

References available upon request.

Timeline

Senior Project Manager – Mandates Division (Finance, CAL-AIM Medi-Cal)

Blue Shield of California
09.2023 - Current

Agile Portfolio Project Manager – MMD (Merck Manufacturing Division)

Merck
04.2021 - 07.2023

Business Analyst

Zoomorphix Systems Inc.
03.2013 - 07.2013

Agile Project Manager (IT) & Portfolio Project Manager (PMO)

National Board of Medical Examiners (NBME)
02.2013 - 04.2021

Sr. EPIC Business/System Analyst

Cleveland Clinic Hospital
12.2011 - 03.2013

Business Analyst (2006-2008), IT-Talent Mgmt.

Eclipsys Corporation (Allscripts)
03.2006 - 06.2011

Bachelor’s Degree - Finance, Accounting

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Ranjeeta Singh