Ranjit Singh Chauhan

ACG Telematics Cloud and Assured FNOL Integration:

• Gathered functional business requirements for ACG Telematics Cloud, highlighting changes needed for Assured FNOL Integration
• Conducted thorough data mapping from Guidewire Admin System to ACG Telematics Cloud and Vendor system (Cambridge Mobile Telematics)
• Identified system requirement gaps through scenario sessions with both business stakeholders and vendors
• Collaborated with cross-functional teams and various Product owners, facilitating requirement sessions and crafting process flows using Visio
• Facilitated smooth transitions for Quality Assurance and Development teams by providing comprehensive documentation (requirements, minutes of meetings, and scenarios) and support
• Assisted in End-to-End testing and User Acceptance Testing (UAT), addressing any issues raised during testing and ensuring consistent requirement clarification.

Florida Package Policy

At Auto Club group, I am working as a business analyst, where I had the opportunity to work on OCM, Integration, and Florida Package policy.

- Actively participated in Sprint planning and USC creation.

- Elicited requirements for business and technical requirements from a large group of stakeholders by using formal and informal sessions through interviews and video conferences.

- Interacted with different Product owners to define business requirements related to the Admin system (Guidewire Policy Center) and Integration (Guidewire Integration and ACG Integration).

- Created workflow diagram for different system functionalities including Admin system (Guidewire Policy Center) and Integration (Guidewire Integration and ACG Integration).

- Tracked defect resolution end to end by using JIRA and SharePoint.

- Supported QA teams by providing testing scenarios and reviewing end-to-end test cases.

Organizational Change Management (OCM) Project

- Engaged with ACG to provide OCM services for “MI Auto Insurance Reforms” and “AAA Insurance Link R2 Release.

- Focused on Business Impact, Learning & Development, Program Management, End User support Management, and Communication management.

- Supported communication work stream in the content review of post-implementation related communication and MI reform updates

- Held daily change champions feedback sessions with EA, IA, Captive, and contact center agents and initiated follow-up activities as needed.

- Provide feedback and update the Change Champions toolbox, training, and communications.

• At Michigan Farm Bureau Insurance, I was working as a Guidewire Business Analyst (PolicyCenter), where the cynosure team and I was implementing Homeowners (HO)Businessowner policy (BOP), Personal Umbrella Policy (PUP) and Commercial Umbrella Policy (CUP), I was involved through the inception process
• During my time at Farm Bureau Insurance, I successfully created Product Model for Personal Umbrella, Commercial Umbrella, I was able to gather requirements provided by the business, and I was able to provide the solution for many configurations.

• At Safe Auto Insurance Company, I am working as a Sr.Business Analyst (Guidewire PolicyCenter configuration), where I was involved in the implementation of Personal Auto for their existing and new states
• I supported the business, development, and QA team by gathering the SMART requirements, as well as supporting the QA team with End to End, UAT testing, and retesting the defects
• Led the inception workshops to capture the delta for the state rollouts
• Analyze business needs and processes, and develop detailed requirement documentation for changes, enhancements, and new developments for PolicyCenter (Admin System)
• Created user stories as per captured scope, and followed project plans through VSTS
• Elicitation of requirements using both formal and informal sessions through interviews, and JRP sessions and providing specific business and technical requirements guidance for the Admin System
• Provide informative requirements hand-off to developers and QA’s after final sign-off of requirements
• At Safe Auto Insurance, I captured requirements for Product Model, Financial Responsibility (SR-22, SR-26, FR-44, and FR-46), Activities, Forms Inferences, Contribution Files, Transactions (New Submission, Cancellation, Rewrite, Renewal, Non-Renewal, and Reinstatement), Contingency, and Double Consent, etc.

• In State Auto I was working as a solution analyst, I was responsible for providing support to RUN team applications such as Enterprise E-sign Solutions, AMP (Account Management Portal) which is a Drupal customer registration, GAIN was an in-house project where a new agents get created, but now we got a third-party tool taking over that process names as Nucleus, EmpowerID, Portal 2.0 is a digital platform for state auto where agents quote the policy, write submissions, and it also connected to different comparators.

• As a business analyst I was a part of the team working on configuring policy center, where my responsibility was to elicit the requirements from the business and then convert business requirements to functional requirement documents, helped the developer and QA understand those functional requirements by setting up pre-con, post-con and ad-hoc, on the other hand, I used to update Product specification document as well, and I worked with the team to help create mock-ups for the different forms and UI screens.

• The System uses Guidewire PolicyCenter, which exclusively serves P&C insurance and implements the core systems on which insurance carriers run their businesses
• Unlike the legacy systems they are designed to replace, Guidewire PolicyCenter applications support the workflow, and collaboration with external partners rule-based decision-making that characterize modern underwriting and claims operations.