Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Nursing Assistant/Health Technician
Schofield Barracks Hawaii
10.2007 - 10.2022
Maintained accurate patient charts and medical records.
Utilized medical software to document and track patient progress.
Cleaned and sterilized instruments, equipment and surfaces.
Educated patients about procedures and answered questions.
Performed EKG and reported results to healthcare providers.
Monitored patient vital signs, lab results and other indicators of health.
Evaluated patient histories and medical records for accuracy and completeness.
Triaged patients in office or by phone to assess severity of conditions.
Participated in hospital and clinic staff meetings to discuss patient care.
Advised patients and families on health topics pertinent to care and treatment.
Operated and maintained medical equipment used to diagnose and treat patients.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Assisted physicians in diagnosis and treatment of patients.
Instructed patients in at-home care and continued treatments.
Retail Supervisor
Urban Flava Clothing
01.2006 - 08.2007
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Coordinated merchandising displays, signage and sales enablement.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Trained and oriented associates to maximize team performance.
Engaged associates in daily operations through open communication and upbeat team meetings.
Entered and priced inventory to assist with efficient restocking.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Created timely and accurate inventory, cash and production reports for senior managers.
Mentored new sales associates to contribute to store's positive culture.
Cashier
Sam's Club
02.2005 - 01.2006
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Pearl City High School
05.2004
Skills
Electronic Documentation
Critical Thinking
Clerical & Clinical Support
OSHA Regulations
Reporting and Performance Analysis
Adaptable to Changing Demands
Staff Coaching and Training
Cash Handling and Reconciliation
Superior Work Ethic
Recruitment and Training
Regulatory and Legal Compliance
Effective Working Relationships
Customer Service Management
Goal Attainment
Timeline
Nursing Assistant/Health Technician
Schofield Barracks Hawaii
10.2007 - 10.2022
Retail Supervisor
Urban Flava Clothing
01.2006 - 08.2007
Cashier
Sam's Club
02.2005 - 01.2006
High School Diploma -
Pearl City High School
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