Accomplished over 15 years of customer service experience Achieved 5 years working experience in Accounting principles and methods Strong problem solving, critical thinking, and decision-making skills Organize and managed special projects and resources Exhibits excellent learning and training skills Proficient in computers software packages Effectively worked as a team player Good communication skills
Hi, I’m
Rannella May
Customer Service
Charlotte,NC
Summary
Overview
32
years of professional experience
Work History
VA Medical Center Salisbury
Purchasing Agent
08.2013 - 12.2022
Job overview
- Receives and analyzes prosthetic request forms from physicians, therapists, patients /representatives
- Serves as a liaison between veterans, physicians and vendors
- Receives, hears, and solve complaints from veterans/patients’ representatives
- Examines clinical health records to determine legal eligibility and entitlement for prosthetic items
- Prepares and authorize complex purchase orders for a wide range of prosthetic and sensory aid items
- Coordinates and monitors the delivery of home medical equipment through contracted providers
- Monitors control points and expenditures /purchase and reconcile credit card charges
- Assisted in the Initial set up of New Prosthetic center in the Charlotte CBOC
VA Medical Center Salisbury
File Clerk/Scanner
06.2012 - 08.2013
Job overview
- Applied knowledge of medical terminology to file, locate, and disclose health information
- Maintained the security and confidentiality of medical information
- Prioritized and coordinated work in order to complete duties in an accurate and timely fashion
- Compiled, verified, scanned and filed medical records of hospital or other health care facility
- Communicated with all levels of medical center personnel regarding access to patient information
- Reviewed medical records for completeness, accuracy and order according to the filing system
- Trained new personnel entering the File Clerk/ Scanner Position.
- Created and organized lean projects that eliminated backlog of medical records.
United Methodist Agency of the Retarded
Financial Associate I
02.2011 - 04.2012
Job overview
- Accounts Receivable/Payable
- Researched cash receipts, coding and posting
- Developed and compiled automated spreadsheet
- Assisted with financial management and analysis as requested
- Utilized computer software (Great Plains, Microsoft Dynamics, Solana)
- Assisted in generating Financial Statements and monthly reports
- Organized and maintained retention files for the required period
- Maintained telephone and personal contact with billing local medical entities
- Managed credit card payments and PayPal accounts, and inventory 13 centers.
Patio Enclosure
Administration Assistant
04.2007 - 12.2008
Job overview
- Managed accounts payable, accounts receivable
- Assisted in maintain supplies and inventory using just-in-time system.
- Monitored and recorded company expenses.
- Performed general office duties and administrative tasks.
- Scheduled client appointments and maintained up-to-date confidential client files.
- Managed the internal and external mail functions.
Affordable Party Rental
Owner/Operator
08.2003 - 06.2006
Job overview
- Planned and organized party events up to one hundred people
- Assembled party equipment in timely manner and to client’s satisfaction
- Maintained great customer service
- Trained personnel to set up of equipment.
- Collected money and prepared customer invoices
- Used Accounting Procedures as a Private Business
FedEx
Courier/Administration
04.2000 - 08.2003
Job overview
- Responsible for auditing and correcting both domestic and international bills
- Ensured delivery/pickup to rigorous service standards
- Collected correct amounts of money by finding the destination of package.
- Daily use of the computer including the DAD’ S Operating System.
- Worked as a team player with peers and customers, ensured proper customer service.
- Assigned as the Lead International Package Courier
Adesa Auto Auction
Security Officer
10.1998 - 08.2000
Job overview
- Audited VIN numbers to ensure the proper cars left the gate.
- Secured all cars on a daily basis.
- Assisted with collecting payroll and administration for ten employees.
United States Navy
Quartermaster/Master-At-Arms/Dispatcher
09.1990 - 10.1998
Job overview
- Secret Security Clearance
- Supervised and managed a staff of six employees
- Maintained navigation charts to ensure the accuracy and updated information
- Managed classified information to exact standards
- Created routes for ships to maneuver in and out of port safely
- Worked directly with the Captain and the Officer of the Deck of the Ship
Education
Belmont Abbey College
Bachelor’s from accounting
05.2010
University Overview
Skills
- Order tracking
- Procurement
- Scheduling
- Inventory management
- Contract negotiation
- Demand forecasting
Summary Of Qualification
Summary Of Qualification
- Accomplished over 15 years of customer service experience
- Achieved 5 years working experience in Accounting principles and methods
- Strong problem solving, critical thinking, and decision-making skills
- Organize and managed special projects and resources
- Exhibits excellent learning and training skills
- Proficient in computers software packages
- Effectively worked as a team player
- Good communication skills
Timeline
Purchasing Agent
VA Medical Center Salisbury
08.2013 - 12.2022
File Clerk/Scanner
VA Medical Center Salisbury
06.2012 - 08.2013
Financial Associate I
United Methodist Agency of the Retarded
02.2011 - 04.2012
Administration Assistant
Patio Enclosure
04.2007 - 12.2008
Owner/Operator
Affordable Party Rental
08.2003 - 06.2006
Courier/Administration
FedEx
04.2000 - 08.2003
Security Officer
Adesa Auto Auction
10.1998 - 08.2000
Quartermaster/Master-At-Arms/Dispatcher
United States Navy
09.1990 - 10.1998
Belmont Abbey College
Bachelor’s from accounting
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