Rannette Sandles

Monitor surveillance cameras for suspicious, unsafe, illegal, and inappropriate activity

Assist with the detection and prevention of crime

Utilize data from various sources to monitor actual and potential problem areas

Inspect equipment and software during each shift, document failures, faults and operational readiness

Search, retrieve and review all footage of incidents to be used in investigations and/or as evidence in court proceedings

Make still video or digital copies of requested recorded images as required

Answer Police Dispatch phone lines and texting applications

Input initial information into the computer aided dispatch system for Police Telecommunicators

Operated communications equipment, including radio consoles, telephones and computer-aided dispatch system

Received emergency and non-emergency calls from the public, Bus and Rail Dispatch requesting transit police

Determined the nature and location of the emergency, dispatched police units as necessary

Maintained contact with all units on assignment as well as their status and location

Entered, updated and retrieved information from a variety of computer systems

Received requests for information regarding vehicle registration, driving records and warrants

Provided all relevant information to colleagues, supervisor and/or police personnel

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Handled and distributed all incoming and outgoing mail.Wrote and distributed meeting minutes to appropriate individuals.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

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Counseled clients on travel options

Created itineraries to meet needs by providing cruise, airline, hotel and car reservations

Maintained confidential information and client records

Monitored team progress and enforced deadlines.Updated and managed project databases.

Monitored the daily activities of [<number>] customer support teams.Provided detailed monthly departmental reports and updates to senior management.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.