Ransel J. Wildes

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through direct communication which streamlined engineering improvements and developments.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas. This led to Nimbio using ZoomInfo for improved marketing & lead generation.
• Launched Salesforce to replace existing CRM software.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Secured key partnerships that contributed to company's overall growth strategy and market reach.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Rebranded an existing product to serve a specific customer sector, driving sales & revenue.
• Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Only Senior Manager in Florida Region with both network maintenance and fulfillment teams.
• Managed Business Services from work at home customers to Metro Ethernet installation and service
• My Central Florida team was ranked last in Region when I took my position in April of 2021, ranked 2nd when I left
• Doubled employee engagement scores year over year
• Improved tNPS score from 50 for 2021 to 90 when I left
• First time right was over 91% across all teams
• Network reliability led region
• Overall I strive to ensure that my team of front-line employees and leaders are motivated to come to work and feel supported and empowered to make decisions that lead to best outcomes for our customers
• Engagement and teamwork are the mantras of my leadership; those along with always being available for all of their needs has ensured that my team's performance is at top of Region consistently
• I thrive on challenges where others have failed and finding, then removing, barriers to success
• Core responsibilities: Manage 8 Supervisor teams of technicians over 2 departments to ensure network reliability and customer satisfaction in the Comcast footprint of Central Florida
• This includes performance management, training, and hiring for entire market
• Ensure cross-functional partnerships work to benefit my employees and customers through productive relationships with engineering, construction, warehouse, scheduling, routing and customer service
• On the board of company's Veteran's Network for Florida Region
• On the board of Florida Region Excellence Recognition team
• Constantly engaged to provide insight and a different view
• I do not shy from sharing my insight or "going against the grain" in discussion when needed to ensure that decisions made at the executive level benefit our customers and customer-facing employees first and foremost

• Managed 1/2 of Comcast's North Florida market (spanning from Southeast Georgia to St
• Augustine, FL)
• Nine Supervisor teams of technicians installing and servicing the Comcast suite of products from analog cable TV to Metro Ethernet solutions for large businesses
• Acted as market Liaison with US Navy for services provided to them and their Sailors and families

Managed a team of 6 Supervisors and 70 technicians servicing over 150,000 customers

• Was consistently ranked 1st or 2nd amongst managers in Carolinas Region of Time Warner Cable/Charter Communications and maintained best engagement scores in region across tenure as manager.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.

Managed a team of 14 Installer/Technicians that service approximately 40,000 customers

• Selected as one of 200 employees in the corporation to attend their Excellence in Service conference in Puerto Rico for a week in 2012 for starting a local Veteran's Network Chapter and representing the company at Veteran's hiring events in the Carolinas and Washington, DC
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Worked with a team of 5 technicians to provide service to Lucent's customers over a 4 state area
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.

My time in the Army will always be the highlight of my career

The lessons in teamwork, friendship and perseverance along with learning to be a leader from true leaders are the bedrock I have built my career and brand on, plus it afforded me opportunities to attain skills that nowhere else could replicate.

As a Professional Soldier (Paratrooper) and Non-Commissioned officer of the US Army I provided purpose, direction and motivation to and maintained the combat readiness of myself and 6 soldiers as well as all of our equipment.

• Promoted 4 times over 3 years from Private to Sergeant
• Airborne and Air-Assault qualified with my entire enlistment on Jump Status with over 50 successful parachute jumps and over 10 successful Air-Assault missions
• Commandant's List awarded for Excellence at the Fort Bragg NCO Academy
• Expert Marksman
• Good Conduct and Army Commendation Medals
• Honor Graduate from US Army Signal School for my Advance Individual Training (5 month course)
• STAR Land Navigation Course Graduate
• Combat Lifesaver course Graduate
• Water safety/Life saving instructor for Battalion
• Brigade Physical Training Score leader for over 2 years
• Completed the Perimeter Challenge (55 & 60 mile races) in 1998, 1999, & 2000