G-Suite
Ransome Tucker
Chief Operating Officer
Austin,Texas
Summary
Energetic and thorough Operator with a strong track record of winning and building high performing teams. Focused leader with years of experience finding creative ways to grow revenue, increase margins and accelerate personnel development. Experienced in leading both small and large groups towards a common goal. Goal oriented and hyper competitive to achieve targeted business metrics. High level business acumen with experience in business development cultivating strong, lasting relationships with partners, vendors and clients. A passionate people person who loves seeing others win.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Chief Operating Officer
Blended Sense Inc.
Austin, United States
2021.05 - Current
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly and annual business plans to evaluate cost projections and achieve OKRs.
- Implemented new service strategies to support increased workflow, reducing client ratio by over 200% while maintaining service levels.
- Evaluated product and service by analyzing and interpreting data and metrics.
- Grew Operations team by sourcing well-qualified employees using new recruitment strategy.
- Drove sales performance initiatives increasing MRR, ARR, pre-payment % and renewals by over 50% in year one.
- Directed technological improvements, reducing waste and business bottlenecks while also improving user experience.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Established uncapped PTO and Freedom & Responsibility policies to promote company culture and vision.
Head of Sales Performance
Better Homes And Gardens Real Estate - HomeCity
Austin, United States
2017.07 - 2021.05
- Communicated sales and marketing strategies to multiregional teams in utilizing support staff present.
- Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication.
- Produced metrics using REgen (proprietary operating system) and analysis skills to inform decision-making and strategic planning.
- Developed solutions to sales challenges and maximized business opportunities.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Increased lead conversion by 20% through effectively training employees, closely monitoring regional and local markets and managing performance and opportunity distribution.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Effectively collaborated with product and technology teams to develop platform tools for increased efficiency and conversion.
- Led a recruiting initiative in 2017 that resulted in 200% headcount growth by EOY.
- Curated and delivered quarterly sales and tech trainings in regional locations for all local members.
Senior Sales Director
Web.com
Austin, United States
2011.02 - 2017.07
- Originally started at ProfitFuel then experienced the merger with Yodle and, eventually, the acquisition by Web.com.
- Oversaw all North American sales offices to ensure reps, teams and managers were achieving assigned KPIs for various products.
- Developed sales and service trainings for hundreds of employees across various geographic regions.
- Analyzed data and metrics to curate personalized feedback for leaders to improve team performance towards company initiatives and targets.
- Collaborated with product and marketing teams to test new product features, services and scripting to provide feedback for improvement.
- Developed scripting that led to increases in pre-payment percentage (+30%), average sale value (+25%) and account retention (+30%).
- Worked closely with executive team to develop training programs for management and evaluate internal leadership promotion candidates.
Education
BBA - Marketing
University of Oklahoma
Norman, OK 2004.08 - 2008.05
Skills
Operations oversight
Planning and execution
Business administration
Personnel development
Negotiation
Teambuilding
Sales Development
Software
Office Suite
Most any CRM
Interests
Virtually any sport
Exercise
Foodie
Former amateur stand up comedian
Animal lover
Serving as an advisor to growing companies
Timeline
Chief Operating Officer
Blended Sense Inc.
2021.05 - Current
Head of Sales Performance
Better Homes And Gardens Real Estate - HomeCity
2017.07 - 2021.05
Senior Sales Director
Web.com
2011.02 - 2017.07
BBA - Marketing
University of Oklahoma
2004.08 - 2008.05