Rantcey Edwards
Dandridge,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Specialist
Rusty Wallace Ford
10.2023 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained and mentored new sales representatives.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated advertising brochure for vendor use.
- Informed customers of promotions to increase sales productivity and volume.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Generated new leads through networking and attending industry events.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built strong client relationships through consistent communication and effective problemsolving.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Provided first-rate service to all customers and potential customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
Assistant Pastor
Church Of God Of The Union Assembly
03.2023 - Current
- Distributed food and supplies to communities through mutual aid.
- Enhanced congregation engagement by incorporating multimedia presentations and relatable stories into sermons.
- Authored sermons, speeches and other religious materials.
- Worked with stewardship to promote responsible biblical stewardship.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Delivered thought-provoking sermons that encouraged congregants to challenge their beliefs and grow spiritually.
- Offered support to families experiencing difficulties, connecting them with appropriate resources within the congregation or broader community.
- Evaluated existing programs for effectiveness, making recommendations for improvements that better met the needs of congregants.
- Coordinated special events including guest speakers or concerts that enriched the worship experience for congregants.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Assisted senior pastor in developing and implementing new outreach programs for increased community involvement.
- Volunteered at church-sponsored outreach events.
- Provided spiritual care through visitation, counseling, and prayer.
- Supported congregants during life transitions like marriage, baptism, or funerals through personalized pastoral services.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship, and service opportunities.
Forman
Victree One Tree Service
06.1999 - 10.2023
- Inbound leads, and schedule appointments
- Listen to the needs of possible customers, and provide fair market value pricing
- Provide contracts for acquired customers
- Keep schedule & log book pertaining to jobs acquired
- Give instructions to crew concerning aspect & scope of work
- In charge of collections & payroll.
- Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Directed projects according to schedule and quality demands.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
- Reworked positions and workflow based on individual abilities and production targets.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Monitored usage of supplies and materials to establish cost effective operations.
- Provided feedback to workers on job performance and safety procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Sourced suppliers and purchased necessary materials for work.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Created and implemented plans to maximize efficiency of workers.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Inspected equipment and tools used for safe operation.
- Developed and maintained positive relationships with clients and other stakeholders.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Sales Representative
TruGreen
01.2020 - 06.2020
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Driver
Chariots of Hire
11.2019 - 12.2019
- F endorsement
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sales Representative
Lenoir City Ford
06.2019 - 10.2019
- Sold vehicles Identified sales opportunities and acted on leads Answered product and service related questions Made outbound calls to prospective customers Negotiated and completed purchasing contracts
- Collaborated with cross-functional teams to identify and address customer needs.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
Floor Technician
Pratt's Flooring
03.2014 - 12.2014
- Installed all types a flooring as flooring tech
- Pulled flooring, prepped, and install.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
Education
GED equivalent -
Department of Labor and Workforce Development
Maryville, TN05.2019
Skills
- Decision Making
- Schedule Appointments
- Time Management
- Customer Relations
- Active Listening
- Persuasive Speaking
- Employee Relations
- Cash Management
- Conflict Resolution
- Human Resources
- Strategy Development
- Complex Problem-Solving
- Negotiation Tactics
- Technical Support
- Performance Tracking
- Cash Handling
- Client Service
- Closing Techniques
- Sales Development
- Process Improvement
- Customer service and care
- Contract Negotiations
- Sales Presentations
- Customer Needs Assessment
- Call Center Operations
- Sales consultation
- Client Relations
- Cold-calling
- Upselling and Cross Selling
- Opening and closing procedures
- Strategic Planning
- Sales closing
- Processing payments
- Customer Relationship Building
- Customer Retention
- Point of sale operation
- Social media selling
- Revenue Generation
- Sales expertise
- Performance Improvement
- Relationship selling
- Organizational Skills
- Decision-Making
- Analytical Thinking
- Good Telephone Etiquette
- Remote Office Availability
- Analytical and Critical Thinking
- Social Perceptiveness
Websites
Certification
F Endorsement
Timeline
Sales Specialist
Rusty Wallace Ford
10.2023 - Current
Assistant Pastor
Church Of God Of The Union Assembly
03.2023 - Current
Sales Representative
TruGreen
01.2020 - 06.2020
Driver
Chariots of Hire
11.2019 - 12.2019
Sales Representative
Lenoir City Ford
06.2019 - 10.2019
Floor Technician
Pratt's Flooring
03.2014 - 12.2014
Forman
Victree One Tree Service
06.1999 - 10.2023
GED equivalent -
Department of Labor and Workforce Development
F Endorsement
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