R. Anthony Hall
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager - Residential Contractor
HLG Repair & Create
01.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Project Manager - Digital & Brand
EB Network
02.2017 - 01.2023
- Oversees the execution, completion, and delivery of technology solution projects in the professional services arena.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Responsible for ensuring customer satisfaction.
- Provides budget analysis, labor planning, and coordination of activities between client and company employees.
- Monitors project completion from initiation through delivery to meet revenue and cost projections.
- Oversees the performance of the installation and client acceptance teams focused on the delivery of client solutions.
- Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction using technology.
- Typically oversees schedules and budgets to ensure goal attainment.
- Utilize Adobe Creative Cloud (Illustrator, Photoshop, InDesign, etc.)
- Design new and unique mailer products and e-mail blast marketing
- HTML and web design
- E-mail blast design
- Proofread and edit projects
- SEO and social media
- Will work on various projects simultaneously
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop
Digital Content Creator & Manager (Contract)
Kravegan LLC
03.2019 - 12.2022
- Typically oversees schedules and budgets to ensure goal attainment.
- Utilize Adobe Creative Cloud (Illustrator, Photoshop, InDesign, etc.)
- Design new and unique mailer products and e-mail blast marketing
- HTML and web design
- E-mail blast design
- Proofread and edit projects
- SEO and social media
- Will work on various projects simultaneously
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop
Sr. Loan Consultant
Newrez
03.2021 - 04.2022
- Principal Duties
- Manage a pipeline of loans, with a focus on meeting critical date deadlines
- Process Conventional, FHLMC, FNMA, FHA, VA and USDA loans from application to closing
- Evaluate borrower profiles to determine loan program eligibility
- Review borrower documents provided and update loan operating system
- Run AUS as needed
- Acts as the main point of contact for borrower during loan process
- Review and analyze loan documentation, including income, credit, assets, appraisal and title
- Analyze documentation provided to clear processor conditions
- Address fraud alerts that may reflect on borrowers identity or for subject collateral
- Solid understanding of RESPA, QM and TRID rules with respect to disclosing/re-disclosing
- Comprehensive understanding of all aspects of loan policies and mortgage regulations
Sr. Loan Consultant
Sterns Lending
09.2020 - 03.2021
- Provide an exceptional customer experience throughout the loan process through constant communication and follow-up.
- Adhere to Call Queue expectations for ultimate customer experience
- Maintains relationship with internal partners and 3rd party vendors-finesse
- Responsible for processing mortgage loans from set-up to closing by verifying, compiling and entering borrower information to loan processing system.
- Obtain, Verify and analyze loan documentation including credit, income, appraisal and title.
- Work closely with borrowers to ensure smooth process and complete transparency through loan closing.
- Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information.
- Confirms mortgage loan application information by mailing verification forms; contacting verification sources.
- Identify mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter and mortgage loan officer.
- Maintains customer confidence by keeping mortgage loan information confidential.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Ability to manage a pipeline size of 25 or greater basis
Sr. Loan Processor
Digital Risk
10.2019 - 10.2020
- Manage pipeline consisting of 30-35 loans
- Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc.
- Motivate and lead the team to success using recognition, team building activities, and positive reinforcement
- Set and manage production and quality expectations
- Pipeline Management to ensure SLA metrics are met each day and loan assignment is compliant with licensing requirements
- Function as a SME and lend assistance for questions and scenarios
- Maintain current knowledge of client scope requirements and processes
- Assist in resolving processing issues or customer escalations as they arise
Digital Content Creator & Manager (Contract)
Go Taken
06.2019 - 10.2019
- Utilize Adobe Creative Cloud (Illustrator, Photoshop, InDesign, etc.)
- Design new and unique mailer products and e-mail blast marketing
- HTML and web design
- E-mail blast design
- Proofread and edit projects
- SEO and social media
- Will work on various projects simultaneously
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop
Mortgage Loan Officer
PNC Bank
02.2018 - 10.2018
- Recommends loan solutions in accordance with lending guidelines and clients' requirements.
- Manages a portfolio of customer relationships
- Seeks prospective opportunities to retain and/or develop new clients
- Responsible for sales calls
- Develops and prepares loan solutions and refers products and services; reviews documentation to ensure compliance
- Manages customer pipeline for efficiency.
- Collaborates with internal and external stakeholders to complete mortgage transactions.
- Collects and analyzes customer financial information for multifaceted and/or complex borrowers.
Mortgage Loan Officer
Bank Of America
11.2017 - 02.2018
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Work with multiple system applications to navigate enterprise products and recommend profitable solutions from unstructured inbound and outbound sales leads.
- Skillfully craft lending products with companion products and pricing that result in customer sales.
- Demonstrates solid sales production in volume or units over a sustained time frame.
Sr. Loan Consultant
Everbank
07.2016 - 11.2017
- Responsible for converting prospective clients into new loan applications by presenting customers with appropriate mortgage products and pricing based on their borrowing needs.
- Sell multiple brands of lending products using outbound sales call and in person meet and greets.
- Manage the client experience from origination to closing, ensuring a positive customer service experience
Loan Processor/Originator
PHH Mortgage
11.2014 - 07.2016
- Build and manage client relationships via phone contact and use technical expertise to guide them from home financing through to closing, setting expectations, communicating requirements and resolving issues along the way
- Manage a pipeline of loans, actively working these loans through the process to closing and meeting or exceeding job performance standards including (but not limited to) closing a specified number of loans per month and meeting or exceeding specific client satisfaction goals.
Customer Care Specialist
American Express
05.2014 - 11.2014
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Microsoft Market Market Manager
Mosaic Sales Solutions
08.2013 - 05.2014
- Engage and excite Retail Sales Professionals (RSP) and store management creatively with inspirational product demonstrations and a communication style that explains technology using layman's terms.
- Make a significant impact on Sales and improve the consumer buying experience through effective product training of store personnel
- Deliver training by walking- and -talking demonstrations or through group formal and information presentations, consistent with program goals to educate on Microsoft products and increase sales
Processor Manager
Citi
10.2008 - 05.2014
- Responsible for converting prospective clients into new loan applications by presenting customers with appropriate mortgage products and pricing based on their borrowing needs.
- Sell multiple brands of lending products using outbound sales call and in person meet and greets.
- Manage the client experience from origination to closing, ensuring a positive customer service experience
Education
Bachelor of Arts - Business Management
Jacksonville University
Jacksonville, FL05.2009
High School Diploma - Business & Law Magnet School
Samuel W. Wolfson High School
Jacksonville, FL05.2004
Skills
- MARKETING
- BUSINESS MANAGEMENT
- ADVERTISING
- Graphic Design
- Mergers and Acquisitions Knowledge
- Website Design
- Sales
- Customer Service
- Management
- Business Development
- Account Management
- Data Entry
- Cold Calling
- CRM Salesforce
- Digital Marketing
- Social Media
- Hootsuite
- Wordpress
- Photoshop
- Email Marketing
- Public Relation
- Web Design
- Loan processing
- Banking
- Analysis skills
- Communication skills
- Resource Allocation
- Vendor Sourcing
- Logistics Management
- Data Analysis
- Document Management
- Project Tracking
- Inventory Control
- Work Flow Planning
Certification
- NMLS
- Adobe Photoshop
- MLOAssessments
Additional Information
Top SkillsBusiness ManagementSocial Media ManagerMortgage & Credit ExpertiseLeadershipWebsite/Graphic DesignerMarketing & AdvertisingCustomer Service & Sales
Timeline
Sr. Loan Consultant
Newrez
03.2021 - 04.2022
Sr. Loan Consultant
Sterns Lending
09.2020 - 03.2021
Project Manager - Residential Contractor
HLG Repair & Create
01.2020 - Current
Sr. Loan Processor
Digital Risk
10.2019 - 10.2020
Digital Content Creator & Manager (Contract)
Go Taken
06.2019 - 10.2019
Digital Content Creator & Manager (Contract)
Kravegan LLC
03.2019 - 12.2022
Mortgage Loan Officer
PNC Bank
02.2018 - 10.2018
Mortgage Loan Officer
Bank Of America
11.2017 - 02.2018
Project Manager - Digital & Brand
EB Network
02.2017 - 01.2023
Sr. Loan Consultant
Everbank
07.2016 - 11.2017
Loan Processor/Originator
PHH Mortgage
11.2014 - 07.2016
Customer Care Specialist
American Express
05.2014 - 11.2014
Microsoft Market Market Manager
Mosaic Sales Solutions
08.2013 - 05.2014
Processor Manager
Citi
10.2008 - 05.2014
Bachelor of Arts - Business Management
Jacksonville University
High School Diploma - Business & Law Magnet School
Samuel W. Wolfson High School
- NMLS
- Adobe Photoshop
- MLOAssessments
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