Rany Abu-Elniaj
Norcross,USA
Summary
Customer-focused and results-driven professional with experience in customer success, relationship management, and operational support. Skilled in onboarding new customers, building strong relationships, and enhancing retention rates. Adept at analyzing customer feedback, creating help documentation, and developing training materials. Proficient with SaaS platforms and web-based applications. Known for excellent problem-solving abilities, attention to detail, and creating efficient processes in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Sales Advisor
Rivian
Atlanta, GA
09.2023 - Current
- Manage customer relationships, ensuring smooth onboarding and consistent communication to improve retention rates
- Analyze customer feedback and product usage to identify areas for improvement and communicate insights to internal teams
- Create and present training materials, helping customers maximize their experience with the product
- Work cross-functionally with internal teams to develop solutions for customer challenges, improving response times and customer satisfaction
Remote Sales Representative
Road Runner Sports
Norcross, GA
06.2022 - 09.2023
- Provided proactive customer support, helping customers navigate the website and resolve issues efficiently
- Developed customer training materials and participated in webinars to improve user experience
- Built lasting relationships with customers, resulting in higher retention and satisfaction rates
- Contributed to the creation of FAQs and other resources to streamline support processes
Sales Consultant
Xfinity Store
Peachtree Corners, GA
06.2020 - 06.2022
- Assisted customers with product information and troubleshooting, contributing to a seamless customer journey
- Tracked customer issues, ensuring timely resolution and enhancing overall satisfaction
- Helped improve customer-facing documentation and frequently asked questions (FAQs) for improved user experience
Sales Consultant
Good Feet Store
Alpharetta, GA
06.2019 - 06.2020
- Led customer onboarding sessions, guiding clients through the product setup and features
- Developed resources to improve customer self-service options, reducing the need for support inquiries
- Engaged with clients through regular follow-ups, ensuring continued satisfaction and addressing any product-related concerns
Business Development Representative
Preparis
Atlanta, GA
04.2015 - 06.2019
- Built relationships with customers, ensuring smooth onboarding and maximizing their use of the company's software
- Provided product training and support, contributing to customer retention and engagement
- Collected and analyzed customer feedback, working with product teams to suggest improvements and drive feature development
Manager
Mediterranean Grill
Decatur, GA
09.2009 - 04.2015
- Managed restaurant operations and trained employees on customer service best practices
- Ensured high standards for quality control and operational procedures, contributing to excellent customer satisfaction
- Developed systems and processes to improve operational efficiency and customer engagement
Education
Some College (No Degree) - Managerial Sciences, Business Administration
Georgia State University
Atlanta, GASome College (No Degree) - Business Management, Hospitality Management
Georgia Gwinnett College
Lawrenceville, GASome College (No Degree) - Business Administration
Georgia Perimeter College
Dunwoody, GAHigh School Diploma -
Meadowcreek High School
Norcross, GASkills
- Customer Success & Retention
- Onboarding & Implementation
- Relationship Building & Customer Engagement
- Feedback Analysis & Process Improvement
- Help Desk & Support Documentation
- Training Material Development (Including Videos)
- Webinar Hosting & Client Presentations
- Strong Problem-Solving & Critical Thinking
- SaaS & Web-Based Platform Experience
- Cross-Functional Team Collaboration
- Excellent Written & Verbal Communication
Certification
- ServSafe Certified
- Ongoing Training in Quality Assurance & Regulatory Compliance
- Webinar Hosting Experience
Additional Information
Fluent in Arabic and English, Passionate about building strong relationships and improving customer experiences, Available for evening and weekend shifts as required, Strong knowledge of SaaS platforms and web-based applications
References
Available upon request.
Timeline
Field Sales Advisor
Rivian
09.2023 - Current
Remote Sales Representative
Road Runner Sports
06.2022 - 09.2023
Sales Consultant
Xfinity Store
06.2020 - 06.2022
Sales Consultant
Good Feet Store
06.2019 - 06.2020
Business Development Representative
Preparis
04.2015 - 06.2019
Manager
Mediterranean Grill
09.2009 - 04.2015
Some College (No Degree) - Managerial Sciences, Business Administration
Georgia State University
Some College (No Degree) - Business Management, Hospitality Management
Georgia Gwinnett College
Some College (No Degree) - Business Administration
Georgia Perimeter College
High School Diploma -
Meadowcreek High School
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