RANYA Adraoui
Pawcatuck
Summary
Dynamic Front Desk Representative with a proven track record at Best Western, excelling in guest relations and conflict resolution. Leveraged strong organizational skills to enhance guest experiences, resulting in a significant increase in returning customers. Adept at time management and maintaining attention to detail in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Front Desk Representative
Best Western
Mystic
04.2022 - Current
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to checkout.
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests.
- Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions.
- Closely monitored room availability using a reservation software system, maximizing occupancy rates through efficient management of bookings.
- Assisted with training new employees on front desk procedures, ensuring a smooth transition into their roles.
- Managed guest complaints or issues effectively, escalating when necessary to ensure prompt resolution and guest satisfaction.
- Maintained accurate records of room inventory and availability, updating information in real-time for efficient management of reservations.
- Demonstrated strong attention to detail by verifying guest identification and credit card information during the check-in process.
Stay at Home Mom
Pawcatuck
07.2018 - 04.2022
- During my maternity leave I went back to school to obtain my GED diploma and started college.
- I also took some business classes then started a home-based small business, and marketed my products online.
Front Desk Receptionist
La Quinta Inns & Suites
Pawcatuck
08.2017 - 07.2018
- Greeted and welcomed guests, providing a positive first impression of the company.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries.
- Maintained cleanliness and organization of the front desk area at all times.
- Created detailed reports on daily activities such as visitor traffic and call volumes for management.
- Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue.
- Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed.
Front Desk Representative
Holiday Inn Express and Suites
Mystic
12.2016 - 08.2017
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression.
- Managed high volume of incoming calls, efficiently directing inquiries to appropriate departments.
- Assisted with the coordination of guest arrivals and departures, including handling luggage storage and transportation arrangements.
- Maintained a clean and organized front desk area at all times for a professional appearance.
- Developed strong relationships with repeat customers through personalized interactions resulting in XX% increase in returning guests.
Guest Relations Agent
The Ocean House
Westerly
10.2016 - 12.2016
- Company Overview: Relais & Chateaux Property
- Provided exceptional customer service to guests, ensuring a positive and memorable experience.
- Maintained a high level of knowledge about hotel amenities, services, and local attractions to assist guests with their needs.
- Assisted in the check-in and check-out process, ensuring accuracy in reservations and payments.
- Coordinated transportation arrangements for guests including airport transfers and car rentals.
- Implemented personalized touches such as welcome notes or special gifts for VIP guests.
- Performed regular inspections of public areas to ensure cleanliness standards were met.
- Relais & Chateaux Property
Stage Manager/Assistant Stage Manager
GRANITE THEATRE
Westerly
09.2016 - 12.2016
- For an elaborate production of 'Dirty Rotten Scoundrels' musical at Granite Theatre of Westerly.
- Rapid set changes required perfect execution every time and there were many of them.
- Rehearsals: Assist with setting up the rehearsal space, taking notes, and updating the prompt book.
- Performances: Act as the stage manager's eyes and ears backstage, communicating issues and helping with quick changes.
- Set changes: Assist with set changes during the show and between acts justing lightistics Mound conditstage operations, including moving props, guiding cast and crew.
- Communication: Collaborate with directors, cast, and crew, explaining concepts.
- Developed cross-cultural relationships with international teams, facilitating seamless guest interactions and promoting cultural understanding.
- Guided visitors through cultural experiences, resolving queries and creating memorable moments that enhanced guest satisfaction.
Cultural Representative
The Walt Disney Company
Orlando
08.2014 - 08.2015
- I was a hostess at one of Disney World's finest restaurants in the Moroccan pavilion. My duties included greeting guests and parties personally and on the telephone.
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations to guarantee cleanliness and organization of the host/hostess station, creating an inviting first impression.
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction to managed high-volume periods by effectively prioritizing tasks while maintaining attention.
Education
High school Diploma-GED -
Stonington high school
Stonington, CT06.2020
Hotel management degree -
Hotel and Tourism school
Morocco06.2014
Associate's degree - hospitality and tourism, Restaurant/Food Services
hospitality and tourism institute
Morocco06.2012
Skills
- Time Management
- Problem Solving
- Conflict Resolution
- Team Coordination
- Attention to Detail
- Organizational Skills
- Guest Relations
Hobbies and Interests
- I make candles
- I practice archery
- I love hiking
Languages
- English, Highly proficient
- French, Proficient
- Arabic, Highly proficient
Links - Candle Business
mazajessencestudio.com
Websites
Timeline
Front Desk Representative
Best Western
04.2022 - Current
Stay at Home Mom
07.2018 - 04.2022
Front Desk Receptionist
La Quinta Inns & Suites
08.2017 - 07.2018
Front Desk Representative
Holiday Inn Express and Suites
12.2016 - 08.2017
Guest Relations Agent
The Ocean House
10.2016 - 12.2016
Stage Manager/Assistant Stage Manager
GRANITE THEATRE
09.2016 - 12.2016
Cultural Representative
The Walt Disney Company
08.2014 - 08.2015
High school Diploma-GED -
Stonington high school
Hotel management degree -
Hotel and Tourism school
Associate's degree - hospitality and tourism, Restaurant/Food Services
hospitality and tourism institute
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