Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raphael Thea

St. Cloud,MN

Summary

Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service. Friendly front seat receptionist, skilled at operating multi-line telephone systems. Detail oriented and professional keeps reception area clean and neat. Effortlessly coordinate documents digital files and correspondence to support high volume operations. Dependable industry worker able to work in a fast paced work and changing daily needs. Microsoft word, and excel skilled

Driven Fraud Analyst proudly offering over 2 years' experience in project management, data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

6
6
years of professional experience

Work History

Data Analyst Consultant

CentraCare Health System
04.2022 - Current
  • Performed quality assurance to assess data and validate results.
  • Leveraged software to compile and model data.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Utilized shipping system software to coordinate uploaded files to shipping delivery service.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Developed metrics that measured programmatic success and outcomes.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Identified needs of customers promptly and efficiently.

Data Entry Customer Service

Blattner Energy
01.2022 - 04.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Consulted with customers regarding needs and addressed concerns.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Processed customer account changes with proprietary software.

County Sheriff, Stearns County License Center
01.2021 - 08.2021
  • Monitored the work of subordinate officers to help each perform their job duties
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones
  • Completed all required paperwork within anticipated timeframes, help renew tabs and ID cards and tracked record For DUI.

Teller Associate

Bremer Bank
09.2020 - 01.2021
  • Employed excellent money handling abilities to operate and balance cash drawer daily
  • Updated customer accounts with new balance, payment, and transfer information.

Customer Service Representative

Ecolab
07.2019 - 08.2020
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Used knowledge base systems and work processes to help customers
  • Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences
  • Assisted associates with problem resolutions
  • Conducted follow-up calls at customer locations
  • Validated data and resolved problems related to system-generated information.

Sales Associate

FedEx
08.2018 - 07.2019
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items.

Call Center Representative

04.2018 - 08.2018
  • Entered and updated customer data to create and modify account information
  • Persuaded potential customers to make purchases during sales promotions
  • Engaged with customers to understand and resolve issues and answer product questions.

Education

Business - management

St. Cloud state university
St. Cloud, Mn

Associate of Arts -

Century college ‐ White
bear lake, Mn

Skills

  • Customer service Inventory tracking
  • Cleaning techniques Sales and marketing
  • Serve customers Analytical thinking
  • Planning Data entry operation
  • Record organization
  • Call center operations
  • Data entry
  • Spreadsheet management
  • Agile Work Processes
  • Computer Skills
  • Relationship Building
  • Fraud and Anomaly Analysis
  • Account Information Review
  • Fraud Patterns
  • Customer Relations
  • Excellent presentation, verbal and written communication skills
  • Interpersonal Communication
  • Relationship building and management
  • Debt management strategies

Languages

French
Native or Bilingual

Timeline

Data Analyst Consultant

CentraCare Health System
04.2022 - Current

Data Entry Customer Service

Blattner Energy
01.2022 - 04.2022

County Sheriff, Stearns County License Center
01.2021 - 08.2021

Teller Associate

Bremer Bank
09.2020 - 01.2021

Customer Service Representative

Ecolab
07.2019 - 08.2020

Sales Associate

FedEx
08.2018 - 07.2019

Call Center Representative

04.2018 - 08.2018

Business - management

St. Cloud state university

Associate of Arts -

Century college ‐ White
Raphael Thea