Exceled in the Biotech, Agricultural, and Retail sectors, with a expertise in quality control, production, and a passion for all aspects of sales. Dedicated to providing high-quality products and services that effectively address a customer's challenges.
Hi, I’m
Raphael A Diez
Customer Service Representative
Cleveland,OH
Summary
Overview
20
years of professional experience
Work History
Minuteman Staffing
Laborer
03.2025 - Current
Job overview
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
Buckeye Law Group
Intake Specialist
09.2024 - 01.2025
Job overview
- Contacted over 200 prospects every day to secure new business opportunities.
- Managed CRM by entering all client information.
Minuteman Staffing
Laborer
12.2022 - 09.2024
Job overview
- Managed general warehouse tasks including shipping, receiving, and packing.
- Loaded, unloaded, and moved material to and from storage and production areas.
Select Marketing
Telemarketing
12.2017 - 10.2022
Job overview
- Handled over 500 inbound and outbound calls daily addressing home improvement needs, with expert use of client management software and computer dialing.
- Consistently achieved top five weekly closing record.
Mattress Firm
Sales
11.2016 - 12.2017
Job overview
- Exceeded sales objectives by creating, implementing, and refining customer approach strategies.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
Dyna-Gro
Business Development
10.2013 - 12.2015
Job overview
- Integrated sales and marketing strategies to enhance online presence, print advertising, and tradeshows.
- Pioneered product development initiatives.
- Implemented initiatives to boost distributor knowledge and interest in product.
Phenomenex
GC Business Development Manager International
08.2009 - 09.2013
Job overview
- Led and conducted technical Chromatography sales seminars across South America.
- Trained sales team to emphasize technical benefits and quality across various industries.
- Developed new distributor network to expand market reach.
Bachem Americas, Inc.
Director, Inside Sales and Marketing Departments
01.2005 - 07.2009
Job overview
- Directed the efforts of Sales and Marketing teams with expertise.
- Responsible for increasing catalog business and custom peptide manufacturing sales
- Collaborated with IT team to optimize company operations through CRM implementation.
Bachem Americas Inc.
Manager, Latin America and Distributor Relationships
01.2005 - 01.2007
Job overview
- Developed shipping and communication guidelines for Latin American territories.
- Traveled extensively(> 60%) to cultivate robust business relationships with customers.
- Expanded company's distribution network across Latin America with 43% growth.
Education
University of California IrvineIrvine, CA
(BS) BACHELOR OF SCIENCE from BIOCHEMISTRY
01.1996
University Overview
- Member Sigma Chi Fraternity-Pledge Class Treasurer, Chapter House Social Chair
- Howard Hughes Research Grant-Costa Rican Rainforest Project
- ACE Certification in Personal Training and Nutrition
Skills
- STRONG COMMUNICATION SKILLS
- PLANNING AND BUSINESS ANALYSIS
- PROBLEM SOLVING
- CUSTOMER RELATIONS MANAGEMENT
- TIME MANGEMENT
- TRAINING AND TEAM DEVELOPMENT
Accomplishments
Accomplishments
- Adept at analyzing sales trends and competitive niche markets; increasing average sales in existing territories by >25% yearly.
Prior Experience
Prior Experience
- Director of Operations, JRL Industries Clothing, Anaheim, CA, 01/01/00, 01/01/04
- Production Manager, Irvine Scientific, Santa Ana, CA, 01/01/99, 01/01/01
- Process Engineer Specialist, Ansys Diagnostics, Lake Forest, CA, 01/01/97, 01/01/99
- Co-Owner, Peak Performance Nutrition, Placentia, CA, 01/01/97, 01/01/99
- Laboratory Technician, Diagnostics Products Corporation, Inglewood, CA, 01/01/96, 01/01/97
Languages
Spanish
Native or Bilingual
Timeline
Laborer
Minuteman Staffing
03.2025 - Current
Intake Specialist
Buckeye Law Group
09.2024 - 01.2025
Laborer
Minuteman Staffing
12.2022 - 09.2024
Telemarketing
Select Marketing
12.2017 - 10.2022
Sales
Mattress Firm
11.2016 - 12.2017
Business Development
Dyna-Gro
10.2013 - 12.2015
GC Business Development Manager International
Phenomenex
08.2009 - 09.2013
Director, Inside Sales and Marketing Departments
Bachem Americas, Inc.
01.2005 - 07.2009
Manager, Latin America and Distributor Relationships
Bachem Americas Inc.
01.2005 - 01.2007
University of California Irvine
(BS) BACHELOR OF SCIENCE from BIOCHEMISTRY
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