Raphael Amador
Spring,TX
Summary
Versatile and detail-oriented professional with a proven track record in enhancing customer satisfaction and streamlining operations at Skate Champions and Fiat Urgent Care. Excelled in multitasking and adaptability, significantly improving patient care and lesson engagement. Demonstrates exceptional time management abilities and a commitment to developing strong client relationships.
Overview
5
5
years of professional experience
Work History
Lead Instructor Learn-To-Skate Classes
Skate Champions
01.2020 - Current
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Created culture focused on teaching whole student and developing individual potential.
- Created and developed lesson plans to meet students' academic needs.
Medical Assistant
Fiat Urgent Care
05.2023 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Receptionist
Magnificat Primary Care
09.2021 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Lone Star College
Houston, TX05-2026
Skills
- Customer satisfaction measurement
- Service prioritization
- Multitasking
- Detail Oriented
- Adaptability
- Time management abilities
Accomplishments
- Bronze medalist at the World Championships for Artistic Skating
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Medical Assistant
Fiat Urgent Care
05.2023 - 07.2024
Medical Receptionist
Magnificat Primary Care
09.2021 - 05.2023
Lead Instructor Learn-To-Skate Classes
Skate Champions
01.2020 - Current
High School Diploma -
Lone Star College
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