Raphael Barreda

- Founded and manage a custom, handmade clothing and accessories brand.

- Developed brand identity and built an online store, increasing visibility through strategic content on Instagram.

- Craft garments by hand, ensuring quality control, and brand consistency.

- Provide excellent customer service through prompt, personalized communication.

- Researched market trends and customer preferences to guide product development and pricing.

- Improved order fulfillment speed through optimized picking and packing workflows.

- Maintained order accuracy through rigorous quality audits and attention to detail.

- Handled customer communications about substitutions, increasing satisfaction, and trust.

- Collaborated cross-departmentally to streamline operations and enhance team performance.

- Contributed to increased online order frequency and customer retention through personalized service.

- Led the team during peak hours, ensuring high-quality service and reducing wait times.

- Trained and mentored new employees, boosting team cohesion and performance.

- Managed inventory and ordering to maintain stock and reduce waste.

- Resolved customer concerns swiftly, improving overall guest satisfaction.