Raphael Cadiz
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gap
Orlando, FL
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Support Specialist
BlackRock
Manhattan, NY
09.2021 - 01.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Retail Sales Manager
Armani Exchange
Long Island, NY
07.2015 - 08.2021
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Monitored employee performance and provided feedback to improve productivity.
Education
Bachelor of Science - Business Administration And Management
Queens College of The City University of New York
Flushing, NY08-2013
Skills
- Consultative Sales
- Paperwork Processing
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Report Generation
- Product Knowledge
- Support case resolution
- Research
- Delivery Scheduling
- Payment Processing
Timeline
Customer Service Representative
Gap
02.2024 - Current
Customer Support Specialist
BlackRock
09.2021 - 01.2024
Retail Sales Manager
Armani Exchange
07.2015 - 08.2021
Bachelor of Science - Business Administration And Management
Queens College of The City University of New York
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