Raphael De La Torre
Miami,FL
Summary
Energetically contributed to Mercedes-Benz Of Cutler Bay as an Apprentice Technician, mastering diagnostic testing and enhancing customer relations through clear communication. Excelled in identifying and solving complex vehicle issues, significantly improving service efficiency. Skilled in both electronic circuitry and fostering positive customer interactions, consistently prioritized safety and precision in all tasks.
Overview
1
1
Certification
Work History
Apprentice Technician
Mrecedes-Benz Of Cutler Bay
Cutler Bay, FL
10.2024 - Current
- Spent one year with a CDT( Comprehensive Diagnostic Technician)
- Maintained garage safety protocols to meet regulatory and company expectations.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Assisted fellow mechanics when necessary during complex repairs.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Monitored shop equipment to maintain safe working condition.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Consulted with customers regarding service options available based upon their needs.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Tested components with appropriate instruments to ensure proper operation.
- Reviewed work orders and discussed with supervisors.
- Planned work procedures using charts, technical manuals and experience.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Diagnosed and repaired vehicles during road call situations.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Ensured safety protocols were followed while working on vehicles.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Addressed customer questions and concerns regarding products and services.
- Conducted test drives before and after repair services.
Education
High School Diploma -
St. Brendan High School
Miami, FL07-2020
Skills
- Diagnostic testing
- System analysis
- Electrical troubleshooting
- Verbal communication
- Preventative maintenance
- Technical problem solving
- Electronic circuitry
- Power tool operation
- Schematic interpretation
- Software diagnostics
- Disassembly procedures
- Computer skills
- Software installation
- Workplace safety
- Hardware repair
Certification
- 609 Licence
- Certified in Windshield Repairs for Mercedes-Benz
- Certified in Wheel Repairs for Mercedes-Benz
Languages
English
Professional
Spanish
Professional
Affiliations
- Spend a lot of time out of work with my mentor
- Love to Spend time with my family and friends
- Love to go mudding in the woods to get away form everything and clear my head
- Love to help out other people who cant help them selves
Accomplishments
- Started the wheel repair department at Mercedes-Benz of Cutler Bay
- Started the Windshield repair department at Mercedes-Benz of Cutler Bay
References
References available upon request.
Timeline
Apprentice Technician
Mrecedes-Benz Of Cutler Bay
10.2024 - Current
- 609 Licence
- Certified in Windshield Repairs for Mercedes-Benz
- Certified in Wheel Repairs for Mercedes-Benz
High School Diploma -
St. Brendan High School
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