Raphael Edouard JR
Chino,United States
Summary
Adept at business process improvement and organizational development, I significantly enhanced operational efficiency at the Department of Homeland Security. Leveraging skills in requirement gathering and analysis, I spearheaded initiatives that streamlined processes, demonstrating leadership and analytical prowess. My approach consistently delivers impactful results, underscoring my commitment to excellence and strategic vision. Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills. Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization. Resourceful Management Analyst known for high productivity and efficient task completion. Specialize in strategic planning, data analysis, and process improvement to enhance organizational performance. Excel in problem-solving, communication, and adaptability, leveraging these soft skills to navigate complex challenges and drive impactful change. Strategic professional in management analysis known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational improvement, data analytics, and strategic planning. Excel at problem-solving, communication, and leadership, leveraging these soft skills to drive organizational success and foster team collaboration. Personable Management Analyst with many years shaping and enhancing companies' employment structures. Skilled designer of efficient and effective measures to cut waste and exploit available resources. Rich history propelling growth by fostering happy, productive workforce through careful oversight. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance. Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
22
22
years of professional experience
Work History
Supervisory Management Analyst/Chief of Staff (CORE)
Department of Interior
06.2023 - Current
- Serves as a supervisor in the Office of the Regional Director and is responsible for managing, leading, and coordinating the activities of a multi-disciplinary staff of administrative support personnel, including records, budget, technical editing, and administrative
- Directs preparation of the office's contribution to the annual budget, including plans for adequate staffing, procurement, travel, and training
- Administers workforce and financial resources provided for the office in a manner calculated to achieve economy and efficiency
- Routinely coordinates the regional review of rules, policies, guidance documents, and other similar documents, which are submitted to the Region by other units within BOEM, or by other relevant external agencies or stakeholder groups
- Acts as a contracting officer's representative with full responsibility for assigned regional projects
- Pulls data from a variety of Department and Bureau resources, such as the Financial and Business Management System, the Data Tracking System, and other DOI systems, and performs analyses to create reports and assessments
- Advise on Equal Employment Opportunities (EEO) polices and program activities, communicate support of these policies to subordinates, and encourage the Region to participate in EEO program activities and training
- Establishes short- and long-range program goals, develops detailed plans for implementation and oversees the goals in subordinate organizations
- Responsible for providing day-to-day security oversight to ensure compliance and performance for over 150 contractors
- Evaluate possible approaches and solutions to unusual problems using technical judgment, experience, and exploration of available resources
- Investigates and analyzes adverse quality trends or conditions and initiates corrective action
- Gathering, analyze, and organize qualitative data to review program performance or progress
- Meet with other management officials, program personnel outside agency to present and explain finding, conclusions, recommendations and to answer other questions
- Advise services to all levels of management within the region
- Perform administrative and human resource management functions and develop performance appraisals and work improvement plans, provide advice, and counsel to personnel, and provide periodic evaluations of employee performance
- Determine the products and services needed to carry out facility management functions and ensure missions objectives are met
- Planning, and scheduling work to be accomplished by subordinates
- Develop performance standards and evaluate work performance standards and work performance of subordinate supervisors
- Develop and/or modify regulations, notices, guidance materials, operating instructions, and procedures that implement statutory requirements and established policies
Supervisory Immigration Analyst/Acting Section Chief (CORE)
Department of Homeland Security
10.2018 - Current
- Conduct analysis of functions and work processes such as the examination of production standards and workloads
- Provide advice and guidance concerning the interpretation of policies, rules, and regulatory provisions
- Develop or make recommendation to methods to ensure that accurate data are collected
- Works collaboratively with the Records, Customer Service and Performance Management and Quality Assurance units to furnish administrative and technical guidance and assistance
- Provides technical work requirements and descriptions of the work to be accomplished; tracks progress and quality of performance by establishing sound milestones
- Establishes short- and long-range program goals, develops detailed plans for implementation and oversees the goals in subordinate organizations
- Responsible for providing day-to-day security oversight to ensure compliance and performance for over 150 contractors
- Evaluate possible approaches and solutions to unusual problems using technical judgment, experience, and exploration of available resources
- Investigates and analyzes adverse quality trends or conditions and initiates corrective action
- Gathering, analyze, and organize qualitative data to review program performance or progress
- Meet with other management officials, program personnel outside agency to present and explain finding, conclusions, recommendations and to answer other questions
- Advise services to all levels of management within the region
- Determine the products and services needed to carry out facility management functions and ensure missions objectives are met
- Planning, and scheduling work to be accomplished by subordinates
- Resolving work problems presented by subordinates and recommending or implementing ways to improve production/quality of work in the unit
- Prepares and contributes to reports and other presentations on program planning and evaluation
- Designs and conducts a wide variety of comprehensive studies and detailed analyses of complex functions and processes
- Receive immigration cases via automation, mail, e-mail, or messenger from federal, state, county, or municipal agencies with a requirement to verify the validity of immigration status documentation submitted by aliens seeking entitlement benefits
- Overseeing the overall planning, direction, and timely execution of workforce management functions
- Develop and maintain effective working relationships with a variety of internal and external entities, to include local, regional, and headquarters personnel, as well as a variety of external private and public sector entities including law enforcement and intelligence agencies
- Reviews and evaluates the budget presentation data and materials to ensure that agency priorities and objectives have been addressed
- Presents budget proposals to top officials for approval of requested funding levels
- Develops, modifies, and interprets performance standards, evaluations, appraisals, and workload assignments
- Adjust work operations to meet priorities with minimum sacrifice to quantity and quality of work
- Performs the administrative and personnel management functions relative to staff supervised
- Review, identify and improve the various employee compliant processes as related to the impact on the agency management practices
- Determines the need for written policies and procedures, designates subordinates to develop policy and procedural documents, and reviews the and approves them upon completion
- Develop performance standards and evaluate work performance standards and work performance of subordinate supervisors
- Develop and/or modify regulations, notices, guidance materials, operating instructions, and procedures that implement statutory requirements and established policies
Supervisor Immigration Officer
Department of Homeland Security
Los Angeles, United States
01.2017 - 01.2018
- Adjudicating difficult and sensitive immigration cases that are discretionary, precedent setting, have high visibility and are of great importance to the organization
- Review case files and various computer indices to determine a person's current immigration status; performs file analysis and evaluation of each case where adjudication or resolution has been delayed, and or problems encountered; reviews and screens non-routine applications and petitions for benefits, such as those involving incomplete or inconsistent data; and provides information and assistance to applicants petitioners and or their legal representatives in response to inquiries on all aspects of immigration and nationality law
- Coordinate with FDNS officers to support efforts with USCIS offices and work closely with Immigration and Customs Enforcement (ICE) personnel and function as their local office’s primary liaison with other law enforcement agencies and task forces
- Searching and analyzing information from records/databases to confirm the identity of individuals arrested or detained; interviewing individuals to obtain and verify facts
- Develop anti-fraud tools and methodologies to collect and analyze data to identify fraud trends and patterns and to make recommendations to address vulnerabilities and weaknesses in the immigration system
- Provide direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security
- Assume authority on the adjudication of cases involving national security and egregious public safety concerns
- Serve as a subject matter expert in more complex adjudications and respond to inquiries
- Interview applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought
- Conduct administrative investigations and site visits to obtain documents, conduct interviews, perform system checks, and make determinations regarding potential administrative and/or criminal violations
- Performing legal and other research, conducting inspections, investigations, analyze and rendering final adjudication decisions on applications & petitions for immigration benefit
- Adjudicating appeals and deciding on motions to reopen or reconsider cases
- Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
- Direct Immigration Officers in the conduct of systematic comprehensive reviews of application types to determine fraud levels and vulnerabilities in the adjudication process (Benefit Fraud Analysis)
- Accomplish work through direction, coordination and oversight of subordinates and exercise significant responsibility in advising management officials
- Identify, articulate, and pursue suspected immigration benefit fraud, public safety, and national security concerns
- Assist in the preparation of analysis designed to enhance local and regional policies, and procedures relative to the detection and pursuit of immigration benefit fraud and the identification of persons who potentially pose a threat to national security and public safety
- Develop performance standards and evaluate work performance standards and work performance of subordinate supervisors
- Resolve minor complaints from employees and group grievances involving non-supervisory subordinates
- Resolve problems or questions from applicants through application of established criteria and methods, without causing unnecessary delays to either the applicant or the organization
- Direct Immigration Service Officers in the conduct of inquiries (systems checks, interviews, and volunteer for site visits) to validate/invalidate suspicions of individuals filing for immigration benefits under application types processed by the Service Centers
- Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work
- Administer immigration benefits and services including the processing of citizenship applications, family and employment-based petitions and registration and safeguard national security in the adjudications of immigration benefits
Program Management A.
Department Of Homeland Security
Los Angeles, United States
10.2013 - 03.2015
- Coordinate with other unit supervisors and peers to establish unit goals, priorities, and deadlines, and formulate plans to meet substantial changes in workload
- Providing technical and administrative guidance to a work unit engaged in assessing the productivity and effectiveness of program operations
- Perform analytical and technical program support for the E-Verify and Systematic Alien Verification for Entitlement programs
- Plan and conduct investigations to determine whether Federal laws and regulations were violated
- Question subjects and third-party witnesses (formally and informally) and secure evidence from other outside sources to determine the nature and extent of violations of Federal laws and regulations
- The assigned tasks include work in organizational and program analysis and general management support
- Provide a variety of management services essential to the direction and operation of USCIS
- Act as the technical subject matter expert in a variety of functions related to equal employment opportunity program, occupational health and safety and workers compensation, facilities management, security, procurement, budget and financial management, customer relations, and management analysis
- Performs research and conducts studies which involve the search and examination of records and databases to obtain pertinent information on cases, policies, procedures, trends, and evaluations to make determinations on specific problems
- Work in immigration status verification issue resolution and decision analysis, identifying and evaluating business systems and work processes while processing and coordinating secondary and third step non-confirmation for DHS supporting employers and state and federal agencies nationwide
- Receive immigration cases via automation, mail, e-mail, or messenger from federal, state, county, or municipal agencies with a requirement to verify the validity of immigration status documentation submitted by aliens seeking entitlement benefits
- Develop and maintain effective working relationships with a variety of internal and external entities, to include local, regional, and headquarters personnel, as well as a variety of external private and public sector entities including law enforcement and intelligence agencies
- Adjust work operations to meet priorities with minimum sacrifice to quantity and quality of work
Immigration Officer.
Department Of Homeland Security
New York, United States
09.2012 - 09.2013
- Duties: reviews case files and various computer indices to determine a person's current immigration status; performs file analysis and evaluation of each case where adjudication or resolution has been delayed, and or problems encountered; reviews and screens non-routine applications and petitions for benefits, such as those involving incomplete or inconsistent data; and provides information and assistance to applicants petitioners and or their legal representatives in response to inquiries on all aspects of immigration and nationality law
- Searching and analyzing information from records/databases to confirm the identity of individuals arrested or detained; interviewing individuals to obtain and verify facts; securing signed statements, affidavits, and documentary evidence to be included in reports or case files; writing reports concerning apprehensions, interviews, and other law enforcement-related activities; conducting interviews and responding to general immigration inquiries
- Assist senior level Immigration Officers who conduct large-scale and complex administrative investigations to detect and deter immigration-related fraud and serves in a lead role to junior level Immigration Officers under the Administrative Site and Visit Verification Program
- By Supervisor direction, tasking's to evaluate reports of findings, analyzing facts and performing appropriate research; and/or preparing detailed responses as warranted
- Assist senior level Immigration Officers who conduct large-scale and complex administrative investigations to detect and deter immigration-related fraud
- Analyzing new or amended legislation and interpret & revise policy covering USCIS programs, activities, and functions
Human Resources Specialist/Finance clerk
1-16 IN
Fort Riley, United States
08.2009 - 10.2010
- Established management strategies, prepared and monitored requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, personnel processing, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration
- Assign and explain work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity
- Development of essential action plans, strategies, and solutions to better provide advisory to management; the incumbent leads or participates in special projects planning initiatives and studies of the various grievance’s issues
- Process classification and reclassification actions
- Serve as an expert on all matters pertaining to decisions documents, including military policies, administrative policies, discharge policies, promotion policies, physical disability policies and pay policies
- Member of military criminal investigative team or component in which the principal duties consisted of financial investigation
- Analyzed, or evaluated raw investigative financial data and prepared comprehensive written investigative reports
- Investigated complex financial claims involving suspected crimes or alleged fraud
- Recommending or establishing priorities and schedules work to be accomplished; managing, planning, and coordinating work assigned to subordinate employees and evaluating their performance
- Provide technical and administrative supervision to the unit, including establishing and carrying out specific action plans to accomplish short-term goals and objectives
Cavalry Scout
US ARMY
Schweinfurt, Armed Forces
05.2008 - 06.2009
- Performs duties as crewmember, operates, and performs operator maintenance on scout vehicles
- Armored Airborne Reconnaissance Vehicle (M551A1), and Cavalry Fighting Vehicle (CFV), HMMWV, M113, crew-served weapons, anti-armor weapons, and communications equipment
- Loads, clears, and fires individual and crew-served weapons
- Supervised or conducted interviews or interrogations that involved eliciting evidence, data or surveillance information related to accounting
- Engage enemy armor with anti-armor weapons
- Operates and performs operator maintenance on wheeled vehicles
- Assists in the recovery of wheeled and tracked vehicles
- Secures, prepares, and stows ammunition on scout vehicles
- Providing inventory, custody, management, and disposition of seized and forfeited property within an area of jurisdiction
- Ensuring all seizures are opened, verified, re-packed, and retained
- Performs mounted and dismounted navigation
- Serves as member of observation and listening post
- Gathers and reports information on terrain features and enemy strength, disposition, and equipment
- Applies principles of escape and evasion
- Collects data for the classification of routes, fords, tunnels, and bridges
- Performs dismounted patrols
- Employs principles of cover and concealment and camouflage
- Assists with construction of light field fortifications, laying and removal of mines, and emplacing demolitions
- Requests and adjusts indirect fire
Cavalry Scout
Bagram Air Base
Bagram, Armed Forces Overseas
05.2007 - 05.2008
- Assists in the performance of reconnaissance operations
- Employs, fires, and recovers anti-personnel and anti-tank mines
- Locates and neutralizes mines
- Operates, mounts/dismounts, zeros, and engages targets using night vision sight
- Operates and maintains communications equipment and operates in a radio net
- Operates in a NBC contaminated area
- Constructs field expedient firing aids for infantry weapons
- Performs as a member of a fire team during a movement to contact, reconnaissance, and security, an attack, defense, situational training exercises and all infantry dismounted battle drills
- Processes prisoners of war and captured documents
Master at Arms (MA / MP)
Atsugi Naval Air Station
Atsugi, Armed Forces Overseas
08.2002 - 12.2005
- Conducted waterborne security patrols and interdiction
- Conducted Customs operations and base security patrols, as well as base access and entry control operations
- Performed aircraft and flight-line security and law enforcement operations
- Performed physical security inspections
- Conducted preliminary investigations into UCMJ violations
- Organized and trained security force personnel
- Participate in crime prevention programs
- Operated brigs (jails)
- Performed weapons and funds escorts
- Determined probable cause for command authorized searches
- Providing inventory, custody, management, and disposition of seized and forfeited property within an area of jurisdiction; informed commands of personnel detained in custody and conducted authorized searches and surveillance
- Ensuring all seizures are opened, verified, re-packed, and retained
- Apprehended suspects, administered Breathalyzer tests, controlled access points to security areas
Education
Program Management A. -
Department Of Homeland Security
Los Angeles03.2015
Immigration Officer -
Department Of Homeland Security
New York09.2013
Cavalry Scout -
US ARMY 1-91 CAV
Schweinfurt, Armed Forces –Bagram Afghanistan06.2009
Cavalry Scout -
Bagram Air Base
Bagram, Armed Forces Overseas Afghanistan05.2008
Master at Arms (MA / MP) -
Atsugi Naval Air Station
Atsugi, Armed Forces Overseas Japan12.2005
Skills
- Business process improvement
- Organizational development
- Requirement gathering and analysis
- Business analysis
- Business process mapping
- Process mapping
Languages
French
Native/ Bilingual
creole
Native/ Bilingual
References
References available upon request.
Timeline
Supervisory Management Analyst/Chief of Staff (CORE)
Department of Interior
06.2023 - Current
Supervisory Immigration Analyst/Acting Section Chief (CORE)
Department of Homeland Security
10.2018 - Current
Supervisor Immigration Officer
Department of Homeland Security
01.2017 - 01.2018
Program Management A.
Department Of Homeland Security
10.2013 - 03.2015
Immigration Officer.
Department Of Homeland Security
09.2012 - 09.2013
Human Resources Specialist/Finance clerk
1-16 IN
08.2009 - 10.2010
Cavalry Scout
US ARMY
05.2008 - 06.2009
Cavalry Scout
Bagram Air Base
05.2007 - 05.2008
Master at Arms (MA / MP)
Atsugi Naval Air Station
08.2002 - 12.2005
Program Management A. -
Department Of Homeland Security
Immigration Officer -
Department Of Homeland Security
Cavalry Scout -
US ARMY 1-91 CAV
Cavalry Scout -
Bagram Air Base
Master at Arms (MA / MP) -
Atsugi Naval Air Station
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