Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Raphael Hardison III

Hutchinson

Summary

Support Technician with 9 years experience in security and customer service roles, adept at utilizing a strong skill set in computer proficiency, surveillance and risk management to ensure operational efficiency. Demonstrates exceptional problem solving and conflict resolution abilities, contributing to enhanced customer experiences and workplace safety. Committed to leveraging communications skills and technical expertise to drive continued success and innovation in support roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Customer Service Associate

Dunham's Sports
Hutchinson
03.2025 - Current
  • Guided customers in selecting appropriate sporting goods and apparel through expert product knowledge.
  • Efficiently manage transactions, enhancing checkout speed, and accuracy.
  • Organized merchandise displays, restocked inventory, and maintained cleanliness of store environment.
  • Delivered exceptional customer service by addressing concerns and providing tailored product recommendations.
  • Collaborate with the team to meet sales goals, boosting overall performance.
  • Enhanced customer experience by providing tailored product recommendations, leading to noticeable improvements in customer satisfaction scores.

Armed Security Officer

Jeeter - A DreamFields Brand
Desert Hot Springs
03.2019 - 01.2025
  • Ensured facility safety through surveillance, patrols, and monitoring software.
  • Controlled access points, verifying authorized personnel to maintain security.
  • Identified and mitigated security risks during routine inspections and patrols.
  • Responded promptly to emergencies, providing necessary assistance as required.
  • Prepared detailed incident reports, maintaining accurate records of security activities.
  • Documented incidents thoroughly to ensure comprehensive records of security operations.
  • Executed extensive patrols and surveillance checks, enhancing overall security posture.
  • Conducted risk assessments to identify vulnerabilities, implementing targeted safety strategies.

Theatre Team Member

Harkins Theatres
Redlands & Moreno Valley
04.2016 - 03.2019
  • Facilitated outstanding customer service by assisting guests with ticketing and seating.
  • Managed concession stand operations, ensuring accurate order processing and inventory management.
  • Operated POS systems for cash and credit transactions, guaranteeing accuracy.
  • Maintained theater cleanliness to provide a safe environment for guests.
  • Resolved guest concerns and inquiries promptly to enhance overall experience.
  • Fostered a welcoming environment by delivering exceptional service, enhancing guest experiences, and encouraging repeat visits.

Education

High School Diploma -

Banning High School
Banning, CA
05.2015

Skills

  • Security and surveillance monitoring (skillful)
  • Customer service excellence (experienced)
  • Problem-solving and conflict resolution (skillful)
  • Attention to detail and risk management (experienced)
  • Conflict Resolution (skillful)
  • Basic computer skills (experienced)
  • Effective communication (experienced)
  • Product knowledge (skillful)
  • Point of sale operations (skillful)
  • Team collaboration (experienced)
  • Data entry accuracy (skillful)
  • Regulatory compliance (experienced)

Certification

  • BSIS Gun Card
  • BSIS Guard Card

References

References available upon request.

Timeline

Retail Customer Service Associate

Dunham's Sports
03.2025 - Current

Armed Security Officer

Jeeter - A DreamFields Brand
03.2019 - 01.2025

Theatre Team Member

Harkins Theatres
04.2016 - 03.2019

High School Diploma -

Banning High School

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