Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raphael Jackson

Peachtree Corners ,GA

Summary

Dynamic Senior Telesales Representative skilled in customer service and CRM software. Successfully led initiatives that boosted customer engagement and mentored junior staff, enhancing sales performance, Analyzing problems, gathering pertinent data and recognizing solutions; Proven problem-solver with a track record of implementing effective strategies.

Overview

13
13
years of professional experience

Work History

Senior Telesales Representative

Xfinity Comcast
Chamblee Tucker, Georgia
06.2017 - 05.2025
  • Led team initiatives to enhance customer engagement and satisfaction through effective telesales strategies.
  • Mentored junior representatives, fostering skill development and improving overall sales performance.
  • Utilized CRM systems to track sales activities and optimize follow-up procedures for potential leads.
  • Planning and organizing work to ensure timely completion
  • Provided comprehensive product information to customers, addressing their questions and needs effectively.

Debt Recovery Specialist

Trident Asset Management
Duluth, GA
08.2014 - 05.2017
  • Analyzed delinquent accounts to develop effective recovery strategies.
  • Negotiated payment arrangements with clients to facilitate debt resolution.
  • Monitored account status and ensured compliance with regulatory requirements.
  • Implemented process improvements to enhance collection efficiency and effectiveness.

Debt Recovery Specialist

Nations Recovery Centers
Duluth, GA
09.2012 - 07.2014
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
  • Developed and documented collection procedures and policies to comply with government regulations.

Education

Bachelor of Science - Cybersecurity

University of Arizona Global Campus
Arizona City, AZ
05.2025

Associate of Arts - Sports Management

University of Phoenix Online
Phoenix, AZ
07.2011

Skills

Motivational skill

Call monitoring

Customer service

Problem-solving

CRM software proficiency

Timeline

Senior Telesales Representative

Xfinity Comcast
06.2017 - 05.2025

Debt Recovery Specialist

Trident Asset Management
08.2014 - 05.2017

Debt Recovery Specialist

Nations Recovery Centers
09.2012 - 07.2014

Bachelor of Science - Cybersecurity

University of Arizona Global Campus

Associate of Arts - Sports Management

University of Phoenix Online
Raphael Jackson