RAPHAEL KWESI ANDOH
Columbus,OH
Summary
Experienced IT Specialist skilled in troubleshooting, analyzing, evaluating, and diagnosing technical issues. Exceptional customer service and support provided through effective problem resolution. Proficient in installing operating systems, network systems, and applications, as well as performing software access, recovery, removal, and installation services. Currently pursuing an Associate's Degree in Computer Science with a focus on Network Administration to enhance technical expertise.
Overview
6
6
years of professional experience
Work History
Prebatch Technician
Sherwin Williams Production Plant
01.2023 - Current
- Prepare raw materials and ingredients needed for production batches, ensuring they meet quality specifications and are properly labeled
- Follow specific formulas and recipes to create paint and coatings, measuring and mixing components accurately
- Maintain accurate records of batch formulations, production processes, and inventory levels for tracking and compliance purposes
- Identify and resolve any problems that may occur with the pre-batch application software, materials or processes during the batching phase
IT Support Analyst
Abercrombie & Fitch/Adecco
11.2021 - 12.2022
- Conducted thorough reviews of IT-related work and data to ensure precision, completeness, and adherence to established guidelines.
- Fostered strong relationships with other employees by evaluating their IT requirements and providing customized products and services to meet their needs.
- Researched and analyzed various options to tackle complex IT challenges, offering feasible solutions based on gathered information.
- Delivered exceptional customer service by troubleshooting, diagnosing, and resolving technical issues promptly.
IT Technician
Aromair Fine Frangrance
10.2018 - 11.2021
- Conducted routine system updates and maintenance on computers and scanners
- Configured hardware and software, installed operating systems, performed troubleshooting to resolve technical issues, and monitored systems for performance and security.
- Ensured regular maintenance of IT infrastructure, optimizing system functionality and minimizing downtime.
- Proposed the adoption of wireless scanners over wired alternatives, addressing complaints about short wires and frequent breakages, which improved workflow efficiency, reduced equipment replacement costs, and enhanced overall productivity 20%
- Evaluated hardware and software issues and collaborated with IT management on replacements and modifications to safeguard systems
- Diagnosed and resolved issues related to hardware, software, and network performance
Education
Associate of Science - Network Administration
Columbus State Community College
Columbus, OH05.2026
Skills
- IT system troubleshooting
- Attention to detail
- Proficient in Microsoft Office Suite
- Oral communication
- Application and Software support
- Network System Management
- Customer Support and Service
- Software and Hardware Maintenance
- Problem Solving
- System Recovery and Maintenance
Military experience
Unit Supply Specialist
Ohio Army National Guard – Rickenbacker, OH
- Manage inventory and logistics using G Army software, ensuring accurate tracking and timely fulfillment of supply requests.
- Provide technical support for supply chain management systems, resolving user issues and facilitating training sessions for personnel on software usage.
- Utilize problem-solving skills to troubleshoot supply-related challenges, ensuring mission readiness and minimizing downtime.
- Develop and maintain documentation for supply procedures, contributing to enhanced operational guidelines and user manuals for future reference.
Timeline
Prebatch Technician
Sherwin Williams Production Plant
01.2023 - Current
IT Support Analyst
Abercrombie & Fitch/Adecco
11.2021 - 12.2022
IT Technician
Aromair Fine Frangrance
10.2018 - 11.2021
Associate of Science - Network Administration
Columbus State Community College
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