Raphael Monroe
Smyrna,GA
Summary
Results driven operations and customer service professional with proven experience in management, team leadership, and administrative support across storage, healthcare, logistics, and senior living environments. Skilled in overseeing daily operations, training and mentoring staff, improving processes, and maintaining accurate records to enhance efficiency and customer satisfaction. Known for strong communication, organization, and decision-making abilities, with a commitment to safety, compliance, and high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Clerk
King Bridge Retirement Community
10.2022 - Current
- Assisted in daily filing and organization of documents to ensure efficiency.
- Supported data entry tasks using office software for accurate record-keeping.
- Learned and adhered to company safety protocols while performing clerical tasks.
- Managed incoming calls and directed inquiries to appropriate departments promptly.
- Processed incoming correspondence, maintaining organized communication logs.
- Collaborated with team members to improve workflow and service delivery standards.
Manager
Public Storage
03.2024 - 10.2025
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Managed inventory control systems, optimizing storage space and resource allocation.
- 70-100 inbound/outbound calls daily
- Analyzed customer feedback to identify areas for service improvement and operational adjustments.
- Improved marketing to attract new customers and promote business.
Education
Associate of Business Administration - Business Administration And Management
Kean University
Union, NJ12.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Cash Handling / POS systems
Hr
- Process improvement
- Data-driven strategic planning
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Exceptional organisational skills
Timeline
Manager
Public Storage
03.2024 - 10.2025
Clerk
King Bridge Retirement Community
10.2022 - Current
Associate of Business Administration - Business Administration And Management
Kean University