Summary
Overview
Work History
Education
Skills
Timeline
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Raphael Moye

Houston,Texas

Summary

Professional researcher with strong analytical and statistical skills, adept at designing and conducting experiments. Proven ability to collaborate effectively within team environments and adapt to changing project needs. Skilled in data analysis, literature review, and report writing. Known for reliability and results-driven approach.

Overview

14
14
years of professional experience

Work History

Research Assisant Remote

United GWU MFA
01.2025 - 06.2025
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Managed research databases with utmost diligence, ensuring data integrity and security.
  • Analyzed complex data sets to uncover critical insights, driving direction of research projects.
  • Translated research findings into actionable recommendations, influencing policy and practice.
  • Boosted research visibility and impact with publication of findings in prestigious academic journals.
  • Optimized lab equipment usage, significantly reducing operational costs and downtime.
  • Facilitated cross-disciplinary research collaborations, broadening scope and impact of research findings.
  • Pioneered use of virtual collaboration tools, enhancing team productivity and engagement in remote settings.
  • Enhanced research accuracy by meticulously organizing and analyzing data sets.
  • Participated in lab meetings and project presentations.
  • Participated in research projects by designing and executing experiments.
  • Recorded and analyzed data to produce reports of results.
  • Assisted scientists by collecting and organizing laboratory data.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Collaborated with researchers and scientists to design and execute experiments.
  • Coordinated and managed laboratory projects and experiments.
  • Developed new protocols and improved existing laboratory processes.
  • Provided support and guidance to junior lab staff.
  • Troubleshot and resolved equipment and process issues.
  • Cooperated with other technicians to develop and test new protocols.
  • Trained and supervised junior technicians in laboratory protocols.
  • Interpreted laboratory results to provide technical advice to scientists.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.

Senior Office Assistant

Memorial Hermann Hospital
01.2023 - 09.2024
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experience staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Other duties as assigned.
  • Responsible for managing insurance denials by reviewing claims and clinical documentation
  • Send appropriate clinical documentation to appeal/ overturn denials
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the hiring process by reviewing resumes, scheduling interviews, and coordinating onboarding activities for new employees.
  • Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
  • Implemented new software solutions that resulted in improved efficiency across various business functions within the organization.
  • Facilitated timely project completion with diligent tracking of deadlines and progress reports.
  • Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
  • Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
  • Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
  • Improved office communication by developing and distributing internal newsletters and announcements.
  • Served as the primary point of contact for external partners such as vendors or clients to foster strong professional relationships.
  • Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
  • Enhanced team productivity by providing administrative support, including scheduling, travel coordination, and meeting preparation.
  • Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
  • Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
  • Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
  • Reduced operational costs through effective management of office supplies and equipment inventory.
  • Contributed to a positive workplace culture by organizing team-building events and celebrations for special occasions.
  • Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Inside Sales Coordinator/Administrative Assistant

Hearst Communications - Midland TX
10.2018 - 01.2023
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Coordinated with warehouse department to pull products for customers.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Developed new accounts by marketing company product and offering value-added services.
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
  • Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
  • Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
  • Scheduled customer appointments for sales representatives on road or out of office.
  • Conducted thorough market research to identify new opportunities for growth within niche sectors, driving strategic expansion initiatives forward successfully.
  • Facilitated successful contract negotiations by working closely with legal teams and clients to reach mutually beneficial agreements.
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Identified prospective customers using business directories and leads from existing clients.
  • Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
  • Participated in ongoing training programs to enhance industry knowledge and stay current on market trends.
  • Assisted in the development of targeted marketing campaigns, contributing to higher lead generation rates.
  • Completed [Number] daily cold calls and achieved average customer conversion rate of [Number%].
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Used CRM software to maintain detailed contact logs and account records.
  • Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
  • Answered average of [Number] incoming customer calls daily.
  • Achieved over $[Amount] in new business during [Number] quarter.
  • Provided exceptional customer service, resulting in a significant decrease in customer complaints.
  • Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
  • Called on leads generated by marketing campaigns, trade shows and other events.
  • Played an instrumental role in expanding the company''s client base through proactive prospecting activities such as cold calling and networking events.
  • Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Answered customers' questions regarding products, prices, and availability.
  • Assisted in the creation of sales presentations tailored specifically to individual client needs, showcasing the unique benefits of our products or services effectively.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Managed friendly and professional customer interactions.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Provides timely resolution of all billing inquire, issues, requests for information and other advertiser needs as required.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.

Certified Nursing Assistant

Terrace West Nursing Home - Midland, TX
07.2017 - 03.2018
  • .
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Evaluated CNAs'' adherence to facility policies and procedures, taking corrective action when necessary to maintain a high standard of care.
  • Enhanced staff productivity by conducting regular performance evaluations and providing constructive feedback.

Front Desk Coordinator

Casals De Spa and Salon – Arlington VA
07.2016 - 05.2017
  • Acted as first point of contact greeting guests and checking them in for appointments.
  • Performed all technical services and maintained client comfort and safety.
  • Made follow-up phone calls to assure client satisfaction.
  • Set up and maintaining cleanliness of retail displays.
  • Maintained two-way communications between manager and all team members.
  • Participated in all salon meetings and educational events.
  • Participated in special projects and other duties as assigned by management.
  • Maintained security of all salon systems and operations.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected electronic payments payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in billing and patient engagement spreadsheets and ran reports or generated graphs using data.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Store Manager

Quick Silver – Vienna, VA
06.2015 - 02.2016
  • Assisted in developing the team to deliver legendary customer experiences in the stores.
  • Assisted and supported the implementation of company programs that met operational and organizational objectives.
  • Managed with integrity, honesty and knowledge that promote the Quicksilver culture, values, and mission.
  • Ensured a smooth flow of operations within the store by assisting in planning, identifying, communicating, and delegating key responsibilities and practices.
  • Assisted in the implementation of plans that helped to achieve both operational excellence and business results.
  • Followed up consistently to ensure accountability to plans.
  • Maintained excellent communication with the store's management team and employees.
  • Communicated clearly, concisely, and accurately to ensure effective operations at the store level.
  • Used all operational tools such as weekly reports, monthly P&L reports, Zelman audits to plan for and achieve operational excellence in the store.
  • Developed excellent cash management skills and inventory management skills.
  • Utilized management information tools and analyzed financial reports to identify and address trends and issues in store performance.

Store Manager

N.Y.D.J – Hanover, MD
11.2011 - 12.2013
  • Performed daily operations including opening and closing the store, organizing window displays, general housekeeping tasks, and
  • Prepared payroll and daily sales reports.
  • Acted as first point of contact greeting guests and assisting them with their store purchases.
  • Prepared and received inventory shipment
  • Supported the implementation of company programs that met operational and organizational objectives.
  • Managed with integrity, honesty and knowledge that promote business needs
  • Calculated and input payroll using ADP
  • Managed a team of employees.

Education

Diploma -

Fairmont Heights High School
Capitol Heights, MD

Skills

  • Microsoft Office Software Accurate Data Entry Communication (written and verbal) Attention to detail Prioritization and problem-solving Customer service Phone Etiquette Proficiency with photocopiers, scanners, and projectors Editing and Proofreading Billing and record-keeping Prioritization and problem-solving Meeting and event planning Executive and administrative support UMR
  • Research and analysis
  • Complex Problem-solving
  • Documentation skills
  • Research reporting
  • Document management
  • Literature reviews
  • Fieldwork experience
  • Observational research
  • Qualitative research

Timeline

Research Assisant Remote

United GWU MFA
01.2025 - 06.2025

Senior Office Assistant

Memorial Hermann Hospital
01.2023 - 09.2024

Inside Sales Coordinator/Administrative Assistant

Hearst Communications - Midland TX
10.2018 - 01.2023

Certified Nursing Assistant

Terrace West Nursing Home - Midland, TX
07.2017 - 03.2018

Front Desk Coordinator

Casals De Spa and Salon – Arlington VA
07.2016 - 05.2017

Store Manager

Quick Silver – Vienna, VA
06.2015 - 02.2016

Store Manager

N.Y.D.J – Hanover, MD
11.2011 - 12.2013

Diploma -

Fairmont Heights High School

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Raphael Moye