Raphael Nnaoma
Bowie,MD
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Acres Properties
Baltimore, MD
04.2019 - Current
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Managed payments and restocked items and also mantained a steady supply of resources and materials need for ongoing projects
Front Desk Manager
HireOne
Washington, DC
05.2016 - 07.2018
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Replied to telephone, email, and in-person inquiries regarding packages, general information, and resident concerns.
- Generated reports on occupancy levels and customer feedback.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed front desk operations with a focus on company reputation, staff productivity, and operational efficiency.
- Resolved residents' complaints promptly and followed up to verify restored satisfaction.
Education
Bachelor of Science - Agricultural Engineering
Federal University of Technology
Nigeria11-2013
Skills
- Work flow planning
- Project tracking
- Systems implementation
- Project development
- Feasibility analysis
- Workforce training
Certification
- Comptia A+
- Comptia Security +
Timeline
Project Manager
Acres Properties
04.2019 - Current
Front Desk Manager
HireOne
05.2016 - 07.2018
- Comptia A+
- Comptia Security +
Bachelor of Science - Agricultural Engineering
Federal University of Technology