Raphael Paalam
Summary
Welcoming Guest Receptionist experienced in providing exceptional customer service within hospitality settings. Enhanced guest experiences and operational efficiency through strong interpersonal skills and effective conflict resolution. Managed front desk operations, guest relations, and booking reservations while demonstrating prompt communication and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Hospitality Guest Receptionist
Debevoise and Plimpton LLP
01.2023 - Current
- Greets and provides hospitality to guests/clients and escorts guests to the appropriate conference room for the firm.
- Oversaw reception team, ensuring desk operations ran smoothly and resources were adequately provided.
- Managed firm emails for requests and visitor input via Cloudgate, ensuring timely responses.
- Collaborated with event coordinators and utilized EMS to coordinate daily meetings and events.
- Excel savvy for visitor input in groups and for Events.
- EMS savvy for printing out of daily activity sheets for the Operation’s team for the conference centre.
- Answers the mainline for the firm Internal and External.
Concierge/Receptionist (MLB at 1271 Avenue of the Americas)
Swiss Post Solution to Rapport Services
New York
01.2019 - 01.2023
- Delivered services to tenants and assisted visitors with inquiries.
- Coordinated with property management and security teams to efficiently manage incoming phone calls.
- Provides services for tenants of the building and gives customers service for their visitors.
- We make sure to coordinate with the property management and security team in answering phone calls for the building.
- Managed Blank Rome messenger center and coordinated with mailroom for timely pick-ups.
Mailroom Coordinator and Receptionist Dispatch
Winston Resources for Debevoise and Plimpton
New York
01.2016 - 01.2019
- Coordinated packages and confidential mail/documents for internal and external delivery in law firm's mailroom.
- Coordinate tasks for lawyers such as coordinate car services, manage their schedules, organise meetings and make all necessary arrangements.
- Expert in using the telecom system for the entire office.
- Coordinated car services, managed schedules, organised meetings, and made necessary arrangements for lawyers.
- Proficient in Microsoft Word, Outlook and Excel.
Men’s Stylist
Club Monaco
New York
01.2017 - 01.2018
- Greeted customers in storefront, provided tailored styling advice to enhance their shopping experience.
- Responsible for organizing deliveries and shipments to/from stores and directly to customers.
- Enhanced customer experience through client relationships by calling periodically about store promotions and assisting with questions or styling advice.
Asset Protection Specialist
Bloomingdales
New York
01.2014 - 01.2016
- Deterred theft by maintaining vigilance in high-value items department.
- Informed security of several issues to ensure store safety.
- Dealt with several issues in a professional manner by informing security.
- Managed fire exit routines to maintain safety compliance.
- Monitored the staff exit door to ensure safety and deter internal theft.
Security Officer
The Children’s Place
New York
01.2011 - 01.2012
- Deterred theft by checking receipts and addressing alarm issues.
- Coordinated with police and mall security to resolve theft issues, ensuring a safe shopping environment.
- Greeted customers and answered their questions.
Security Officer
Metro One Loss Prevention
New York
01.2011 - 12.2011
- Provided security services across multiple departments at Home Depot stores.
- Deterred theft by checking receipts and addressing alarm issues with customers and internal staff.
- Controlled crowds and managed the evacuation of the building during emergency situations.
Education
G.E.D Diploma - High School Equivalency Diploma
LAGUARDIA COMMUNITY COLLEGE
New YorkAccelerated Management Program -
Compass Group
New YorkReferences
Available upon request
Timeline
Hospitality Guest Receptionist
Debevoise and Plimpton LLP
01.2023 - Current
Concierge/Receptionist (MLB at 1271 Avenue of the Americas)
Swiss Post Solution to Rapport Services
01.2019 - 01.2023
Men’s Stylist
Club Monaco
01.2017 - 01.2018
Mailroom Coordinator and Receptionist Dispatch
Winston Resources for Debevoise and Plimpton
01.2016 - 01.2019
Asset Protection Specialist
Bloomingdales
01.2014 - 01.2016
Security Officer
The Children’s Place
01.2011 - 01.2012
Security Officer
Metro One Loss Prevention
01.2011 - 12.2011
G.E.D Diploma - High School Equivalency Diploma
LAGUARDIA COMMUNITY COLLEGE
Accelerated Management Program -
Compass Group