RAPHAEL PERSAUD
Pennsylvania & New York
Summary
Resourceful Project Manager with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator
Supportive Concepts For Families Inc.
Reading, PA
02.2017 - Current
- Supported planning and coordination of Individuals in a mental health program.
- Tracked medical appointments staffing daily task and finances.
- Organized meetings and scheduled events.
- Built robust professional relationships with staff and individuals by maintaining communication and delivering targeted solutions to boost efficiency and minimize discrepancies.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Project Manager
Sutton's Construction Co.
GEORGETOWN, GUYANA
09.2010 - 06.2016
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
Logistics Manager
Freightlink Express
Georgetown , Guyana
03.2014 - 07.2016
- Directed shipping and receiving of wide range of products weekly.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Completing shipment manifest tax document and shipment documents.
- Managed monthly freight cost reporting processes.
Customer Service Associate
Sambora Communications
Georgetown , Guyana
08.2012 - 08.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Security Officer
United American Security LLC.
Reading, PA
07.2016 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Education
No Degree - Computer Science
Government Technical Institute
Georgetown GuyanaCertified Scrum Master - Servant-Leader
Scrum Alliance
Online07.2022
Certified Nursing Assistant - Health Sciences
Reading Area Community College
Reading, PA07.2017
High School Diploma -
Bladen Hall Multilateral
Georgetown Guyana07.2012
Skills
- Document Organization
- Network Transmissions Monitoring
- Personnel Direction
- Data Communications
- Performance Quality Assurance
- Email Blasts
- Safety Behaviors
- Clear Written Communication Skills
- Production Staff Coordination
- Team Meetings
- Materials Take-Offs
- Managing Revenue Projections
- Business Process Reengineering
- Project Development
- Systems Implementations
- Foundation Systems
- Workforce Scheduling
- Performance Improvement
- Managing Multiple Projects
Certification
- Certified [Scrum Master]
Timeline
Program Coordinator
Supportive Concepts For Families Inc.
02.2017 - Current
Security Officer
United American Security LLC.
07.2016 - 02.2017
Logistics Manager
Freightlink Express
03.2014 - 07.2016
Customer Service Associate
Sambora Communications
08.2012 - 08.2013
Project Manager
Sutton's Construction Co.
09.2010 - 06.2016
No Degree - Computer Science
Government Technical Institute
Certified Scrum Master - Servant-Leader
Scrum Alliance
Certified Nursing Assistant - Health Sciences
Reading Area Community College
High School Diploma -
Bladen Hall Multilateral
- Certified [Scrum Master]
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