Raphael Ramos
Stamford,CT
Summary
Drove client success and revenue growth through strategic insights, integrating AI and automation to enhance customer success processes. Achieved a 25% boost in campaign performance and a 15% increase in client satisfaction while managing proactive relationships with over 300 clients.
Overview
9
9
years of professional experience
Work History
Senior, Customer Success Manager
Indeed.com
Stamford , CT
11.2020 - Current
- Integrated AI and automation tools into customer success processes to scale account management and personalize client engagement.
- Streamlined onboarding process for new clients, resulting in 15% increase in satisfaction scores.
- Maintained proactive communication with over 300 clients, strengthening relationships and addressing their needs effectively.
- Conducted quarterly business reviews to present performance metrics and uncover growth opportunities.
- Served as a technical liaison for customers integrating APIs, providing guidance on implementation, troubleshooting, and best practices to drive product adoption.
- Delivered strategic insights to optimize recruiting efforts, improving campaign performance by 25%.
Customer Success Manager
Reed Exhibitions
11.2018 - 09.2020
- Enhanced client satisfaction through collaboration with operational teams, resolving service issues to improve overall client experience.
- Facilitated onboarding profiles for 500+ customers per show, providing streamlined access to marketing opportunities.
- Boosted revenue by executing follow-ups and up-selling to exhibitors, contributing to increased sales and customer engagement.
Sales Development Representative
Datto
12.2017 - 11.2018
- Developed and managed accurate sales pipeline to maintain consistent lead flow and maximize engagement.
- Cultivated relationships with prospects and customers to improve product understanding and drive sales growth.
- Analyzed sales data to identify trends and provide actionable insights that shaped sales strategy.
Education
Bachelor of Science - Business
East Carolina University
Greenville, NC05-2017
Skills
- Customer relationship building
- Client onboarding
- Account management
- Customer retention
- Collaborate cross-functionally
- Business development
- Revenue growth
- Data analysis
- Product training and mentoring
- API integration
- Performance metrics
- CRM software
Languages
- Portuguese
- Spanish
Timeline
Senior, Customer Success Manager
Indeed.com
11.2020 - Current
Customer Success Manager
Reed Exhibitions
11.2018 - 09.2020
Sales Development Representative
Datto
12.2017 - 11.2018
Bachelor of Science - Business
East Carolina University