Raphael Rivera
Sugar Land,TX
Summary
Dynamic FOH Team Member at Chick-fil-A, excelled in enhancing customer satisfaction and streamlining service operations. Leveraged salesmanship and team collaboration skills to resolve complaints and boost repeat business, fostering a welcoming atmosphere. Expert in money handling and POS systems, contributing to efficient order processing and a tidy work environment. Achieved notable improvements in service delivery and customer experience.
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Offering warm and friendly disposition ideal for fostering welcoming atmosphere in customer-centric environment, with strong desire to develop and grow. Brings willingness to learn critical aspects of food service, such as maintaining cleanliness and ensuring quick and accurate service. Ready to use and develop communication and teamwork skills in [Desired Position] role.
Overview
1
1
Certification
Work History
FOH Team Member
Chick-fil-A
06.2024 - Current
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Education
High School Diploma -
Kempner High School
Sugar Land, TX05-2025
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Team collaboration
- Greeting guests
- Money handling
- Professional appearance
Certification
- Food Allergen Training Certificate - FOOD ALLERGY RESEARCH & EDUCATION (FARE) or Similar Organizations.
Languages
Spanish
Professional Working
Timeline
FOH Team Member
Chick-fil-A
06.2024 - Current
High School Diploma -
Kempner High School
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