Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raphael Salas

Miami,FL

Summary

Driven and customer-focused professional with extensive experience in the food service industry, notably at Chipotle. Excelled in multitasking and maintaining high standards of cleanliness and safety, ensuring efficient operations and customer satisfaction. Skilled in POS system operations and problem-solving, with a proven track record of enhancing service delivery and fostering customer loyalty through exceptional service and a positive attitude. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Attentive Customer Service Representative with the years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Food Service Worker

Chipotle
10.2022 - 12.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Utilized POS system to receive and process food and beverage orders.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Food and Beverage Supervisor

Bravo Supermarket
01.2020 - 05.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.2023

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service
  • Cleaning and sanitation
  • Problem-Solving
  • Food and Safety Standards
  • Food assembly
  • Familiarity with POS systems
  • POS System
  • Customer Assistance
  • Cash Register Operation
  • Order Taking
  • Basic Math Competence
  • Exceptional customer service

Languages

English
Full Professional
American Sign Language (ASL)
Full Professional

Timeline

Food Service Worker

Chipotle
10.2022 - 12.2023

Food and Beverage Supervisor

Bravo Supermarket
01.2020 - 05.2022

High School Diploma -

Miami Jackson Senior High School

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Raphael Salas