Raphael Salas
Miami,FL
Summary
Driven and customer-focused professional with extensive experience in the food service industry, notably at Chipotle. Excelled in multitasking and maintaining high standards of cleanliness and safety, ensuring efficient operations and customer satisfaction. Skilled in POS system operations and problem-solving, with a proven track record of enhancing service delivery and fostering customer loyalty through exceptional service and a positive attitude. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Attentive Customer Service Representative with the years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Cashier
LCKY CHKN by PHUC YEA
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Increased sales of promotional items by informing customers about current offers.
Food Service Worker
Chipotle
10.2022 - 12.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Utilized POS system to receive and process food and beverage orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food and Beverage Supervisor
Bravo Supermarket
01.2020 - 05.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Jackson Senior High School
06.2023
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Cleaning and sanitation
- Problem-Solving
- Food and Safety Standards
- Familiarity with POS systems
Languages
English
Full Professional
American Sign Language
Full Professional
Timeline
Cashier
LCKY CHKN by PHUC YEA
09.2024 - Current
Food Service Worker
Chipotle
10.2022 - 12.2023
Food and Beverage Supervisor
Bravo Supermarket
01.2020 - 05.2022
High School Diploma -
Miami Jackson Senior High School
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