Raphael Salas
Miami,FL
Summary
Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Front Desk
First Service
10.2024 - Current
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Food Service Worker
Chipotle
10.2022 - 12.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food and Beverage Supervisor
Bravo Supermarket
01.2020 - 05.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Miami Jackson Senior High School
06.2023
Skills
- Scheduling appointments
- Document management
- Initiative-taking
- Basic accounting
- Telephone etiquette
- Customer service and assistance
- Problem-solving
- Time management skills
Languages
English
Full Professional
American Sign Language
Full Professional
Timeline
Front Desk
First Service
10.2024 - Current
Food Service Worker
Chipotle
10.2022 - 12.2023
Food and Beverage Supervisor
Bravo Supermarket
01.2020 - 05.2022
High School Diploma -
Miami Jackson Senior High School
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