Raphael Sharta
Boston,MA
Summary
An experienced and well maintained professional having ample amount of knowledge in the banking sector and seeking an opportunity in an organization. To work and strive for excellence in a challenging environment, attaining professional distinction and bringing about dynamic innovations.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Uber Technologies Inc.
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Ambassador / Line Cook / Cashier / Mise & Salad / Team Captain
Honey Grow
07.2017 - 04.2019
- Cross trained in all stations.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Customer Service Representative
Diamond Bank, Head Office Annex
04.2014 - 05.2016
- Managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cash handling and balancing
- Balancing accounts and completing customers cash transactions
- Head of Bank Verification Number for whole district.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mathematics Teacher
Community Secondary School
03.2012 - 09.2013
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
- Mentored students on individual basis to help develop math skills.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
Engineer
Clever Tech Systems and Nig Limited
03.2009 - 10.2010
- Worked with a team of Engineers with the responsibility of the installing WIMAX radio at customers residence.
- Troubleshooting and repairs of faulty radios and the wimax network.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Provided input to team lead regarding areas for process and procedural improvement.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Created detailed reports on engineering activities and findings.
Education
Bachelor of Science - Mechanical Technology
University of Lagos
Lagos State10.2011
Skills
Result Oriented
Strategic Management
Personal Credibility
Team Player
Customer Engagement
Team Management
Brand Awareness
Skill summary
- Ability to maintain and support team members while ensuring completion of project and task in timely manner.
- Ability to stay focused and work under pressure while maintaining a positive outlook.
- Willing to learn and listen to colleagues and quickly adapt to new technology.
- Strong communication.
- Problem solving skill.
Hobbies and Interests
- Reading
- Blogging
- Swimming
- Travelling
- Playing chess
Blogging, Travelling, Swimming, Chess
Motivational writing on personal blog.
I also play chess on my free time , travel and swimming on occasions
Timeline
Delivery Driver
Uber Technologies Inc.
04.2021 - Current
Ambassador / Line Cook / Cashier / Mise & Salad / Team Captain
Honey Grow
07.2017 - 04.2019
Customer Service Representative
Diamond Bank, Head Office Annex
04.2014 - 05.2016
Mathematics Teacher
Community Secondary School
03.2012 - 09.2013
Engineer
Clever Tech Systems and Nig Limited
03.2009 - 10.2010
Bachelor of Science - Mechanical Technology
University of Lagos
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