Raphael Shaw
Rex,GA
Summary
Dedicated safety-focused professional boasting an exemplary work ethic and a proven record of zero accident days. Expertise in customer service complemented by a thorough understanding of DOT requirements and safe operational practices. Holds a valid operating license, ensuring compliance and safety in all tasks. Aspires to leverage skills in improving workplace safety and customer satisfaction further.
Overview
24
24
years of professional experience
Work History
Automotive Technician/Joint Owner
Converter Kings
Riverdale, GA
02.2021 - Current
- Performed routine maintenance and repairs on vehicles at a busy auto shop
- Diagnosed and repaired electrical and mechanical issues in various makes and models of vehicles
- Replaced worn out parts and components, ensuring optimal vehicle performance
- Conducted thorough inspections to identify potential issues and recommend necessary repairs
- Collaborated with team members to complete complex repair jobs efficiently and effectively
- Utilized diagnostic tools and equipment to troubleshoot and resolve automotive problems
- Maintained a clean and organized work environment to uphold safety standards and improve workflow
- Provided excellent customer service by explaining repairs and maintenance procedures clearly and professionally
Network Technician
AT&T
Forest Park, GA
03.2001 - 04.2024
- Installed and maintained network equipment, including routers, switches, and cabling
- Configured and troubleshooted network devices to optimize performance and security
- Collaborated with team members to plan and execute network infrastructure projects
- Monitored network performance and identified areas for improvement
- Responded to and resolved network-related issues in a timely manner
- Documented network configurations, procedures, and troubleshooting steps
- Provided training and support to end-users on network technologies
- Performed regular network audits to ensure compliance with security standards
Education
4YRS - Criminal Justice / Sociology
Buffalo State University
Buffalo, NYSkills
- Advanced Defensive Driving
- Proficient in Road Safety Practices
- Vehicle Safety Assessment
- Adherence to Road Safety Standards
- Basic Maintenance Procedures
- Proficient in GPS Navigation
- Commercial driving
- Adaptable Driving Techniques for Adverse Weather
- Automotive Engine Repair
- Parts ordering
- Steering System Analysis
- Brake systems understanding
- Computer diagnostics
- Emissions control
- Network monitoring
- LAN configuration
- Switches and routers
- LAN and WAN management
- Fault tracing
- VoIP systems
- Cabling infrastructure
- OTDR operation
- Fiber termination
- Fusion splicing
- Fault isolation
- Fiber optic routing
- Signal loss analysis
- Network security
- Fiber optic cleaning
- Transmission equipment
- Inside plant engineering
Timeline
Automotive Technician/Joint Owner
Converter Kings
02.2021 - Current
Network Technician
AT&T
03.2001 - 04.2024
4YRS - Criminal Justice / Sociology
Buffalo State University
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