Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Raphael Simau

Harare

Summary

Energetically advanced from Waiter's Assistant at Humari Hugo to a Restaurant Waiter at Verner Swarts, where I enhanced guest satisfaction through expert menu knowledge and exceptional service prioritization. Skilled in upselling techniques and relationship management, I significantly increased sales and fostered loyalty among patrons, demonstrating a blend of hospitality service expertise and salesmanship.

Overview

11
years of professional experience

Work History

Verner Swarts

Restaurant Waiter
08.2019 - Current

Job overview

  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Humari Hugo

Waiter's Assistant
08.2013 - 08.2019

Job overview

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored dining room inventory and replenished as necessary.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

Zengeza High School
Chitungwiza

Advanced Level from Commercial And Advertising Art
11.2016

University Overview

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Food safety awareness
  • Memory retention
  • Food presentation
  • Wine pairing
  • Cash Handling
  • Menu Memorization
  • Order Accuracy
  • Guest Relations
  • Safe Food Handling
  • Professional Appearance
  • Sales Techniques
  • Relationship Management
  • Service prioritization
  • Food safety understanding
  • High-volume dining
  • Tableside Service
  • Order Management
  • Menu presentation
  • Bill computation
  • Table Bussing
  • Dining area maintenance
  • Accurate money handling
  • Guest Relations Management
  • Upselling techniques
  • Quality Control
  • Item promotion
  • Daily specials memorization
  • Compliance standards
  • Food spoilage prevention
  • Food station setup
  • Salesmanship
  • Food and beverage pairings
  • Wine service
  • Wine Knowledge
  • Regulatory Compliance
  • Wine Pairings
  • Team Player
  • Warm and Friendly
  • Reliable and Responsible
  • Attention to Detail
  • Adaptable and Flexible
  • High Energy and Stamina
  • Cleaning and sanitizing
  • Problem-Solving
  • Organizational Skills
  • Cool Under Pressure
  • Teamwork and Collaboration
  • Hospitality service expertise
  • Hospitality best practices
  • Team Leadership
  • Multitasking
  • Menu Recommendations
  • Food and Beverage Service
  • Active Listening
  • Food Running
  • Transactions and Cash Handling
  • Food Preparation and Safety
  • Time Management
  • Analytical Thinking
  • Sales expertise
  • Food sales and promotion
  • Written Communication
  • Order delivery practices
  • Specials Promotion and Upselling
  • Table Monitoring and Turnover
  • Multitasking Abilities

Timeline

Restaurant Waiter
Verner Swarts
08.2019 - Current
Waiter's Assistant
Humari Hugo
08.2013 - 08.2019
Zengeza High School
Advanced Level from Commercial And Advertising Art

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Raphael Simau