Raphael Skier

• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy for 9-member sales team
• Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
• Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
• Developed strong relationships with key clients in the broadcast, digital cinema, and post production industries, leading to increased customer satisfaction and retention rates.
• Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
• Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Managed workflow and day-to-day operations of a six-person sales team

• Responsible for efficient organization and distribution of team workload, reporting on performance and various metrics

• Emphasized strategies for resolution management and customer satisfaction, while maximizing sales opportunities and strengthening relationships with B&H’s top corporate clients

• Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
• Boosted team productivity by developing efficient sales processes and streamlining communication channels.

• Responsible for developing and maintaining client relationships with broadcast and studio organizations. Duties include sales, bid and quote requests, information/product requests, order status requests, returns, and other customer service issues.
  
• Operated as sole point of contact for clients, assisting in presale, sale, and post-sale services
  
• Interacted on a daily basis with numerous departments to gather information and perform necessary tasks to meet clients’ needs
  
• Drew on excellent written and verbal communication skills as well as multitasking abilities to develop strong relationships with multiple clients and provide accurate, quality, and effective assistance with as many sales and requests as possible
  
• Utilized quick thinking and strong problem solving skills to organize large, complex transactions involving multiple parties and hard production-oriented deadlines in a fast-paced work environment.