Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Raphaela Freitas

Raphaela Freitas

Deerfield Beach

Summary

Qualified Office Coordinator experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Coordinator

Morgana Beauty
02.2024 - 02.2025
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Supported daily business operations, coordinating schedules, and communications.
  • Monitored workflows and assisted with administrative and operational tasks.
  • Ensured accurate data entry, record-keeping, and compliance with business policies.
  • Responsible for receiving payments, and resolving outstanding balances.
  • Served as a point of contact for clients, providing exceptional customer service that led to increased client's experience.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Oversaw requests for business products ensuring prompt replacements as needed to prevent downtime.

Bank Manager

Itaú Private Bank
05.2022 - 08.2023
  • Account management in the retail banking segment, with a focus on customer service and resolving diverse financial needs.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Provided financial guidance to individual clients, offering advice on banking products and services.
  • Conducted sales of banking products such as loan lines, financing, and debt renegotiation.
  • Performed operational activities, including cashier and treasury functions, to ensure smooth financial processes.
  • Supervised post-sales processes, ensuring client satisfaction with services provided and strengthening business relationships.
  • Analyzed client needs to offer tailored solutions and enhance the overall financial experience.

Business Consultant

Self Employed Services
12.2019 - 01.2022
  • Developed business marketing strategies for clothing brands and retail stores, including targeted campaigns for both retail and wholesale in São Paulo, Campinas, and surrounding regions.
  • Planned and executed social media campaigns to expand brand reach and recognition.
  • Created content aligned with brand concepts, strengthening visual and verbal communication with the target audience.
  • Provided consulting on initiatives aimed at defining brand identity in the local market.
  • Collaborated closely with retailers to optimize sales results through digital platforms and in-store promotional activities.


Administrative Intern

Municipality of Campinas
10.2018 - 06.2019
  • Worked within the administrative department.
  • Provided support and communication to companies and public sector agencies, ensuring efficiency in addressing administrative demands.
  • Assisted in the preparation of bidding processes, ensuring compliance with regulations and established deadlines.
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
  • Participated in quotation processes and conducted detailed analyses to select the most cost-effective proposals.
  • Performed general administrative activities, contributing to the organization and efficiency of daily operations.
  • Supported the administrative sector (CSAD – Administrative Department of the Municipality) in planning and executing tasks.
  • Contributed to the continuous improvement of administrative processes by directly assisting in various public sector procedures.

Administrative Intern

CIEE
12.2017 - 08.2018
  • Intern – Finance and Commercial Department
  • Prospected potential clients, identifying companies for participation in internship and apprenticeship programs.
  • Provided sales support, including assistance in negotiations and follow-up on completed transactions.
  • Assisted clients and companies, ensuring efficient support and resolution of commercial and administrative demands.
  • Created and maintained itineraries, ensuring logistical organization of internal processes.
  • Managed the corporate calendar, optimizing scheduling of meetings and appointments.
  • Operated internal systems, performed administrative functions, and maintained operational control to ensure efficiency within the Finance and Commercial Department.

Education

Bachelor - Business Administration

UNIP - Paulista University
Campinas, SP
07-2019

Bachelor - Architecture And Urbanism

UNIP - Paulista University
Campinas, SP
01.2017

Skills

  • Office administration
  • Schedule coordination
  • Customer service
  • Project coordination
  • Budgeting and finance
  • Workflow oversight
  • Records management
  • Staff management
  • Strategic planning
  • Client relationship management

Certification

CPA10

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Office Coordinator

Morgana Beauty
02.2024 - 02.2025

Bank Manager

Itaú Private Bank
05.2022 - 08.2023

Business Consultant

Self Employed Services
12.2019 - 01.2022

Administrative Intern

Municipality of Campinas
10.2018 - 06.2019

Administrative Intern

CIEE
12.2017 - 08.2018

Bachelor - Business Administration

UNIP - Paulista University

Bachelor - Architecture And Urbanism

UNIP - Paulista University

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