Raphaela Moscoso
Tampa
Summary
Driven professional with a solid background in hospitality, skilled in creating exceptional guest experiences and fostering a welcoming environment. Successfully managed high-volume guest interactions, ensuring efficient operations and client satisfaction. Demonstrated strong interpersonal skills, attention to detail, and effective problem-solving abilities. Now seeking opportunities to apply these transferable skills in the legal field, leveraging my dedication to service, precision, and professionalism to excel in a career in law.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Florida Avenue Brewing
10.2022 - Current
- Administered reservations and call-ahead seating with precision, optimising table turnover and enhancing guest satisfaction.
- Strategically coordinated seating arrangements while ensuring seamless communication with service and kitchen staff to uphold operational efficiency.
- Oversaw the pristine upkeep of the lobby, dining areas, and restrooms, maintaining a polished and inviting environment.
- Delivered superior guest service by fostering a welcoming atmosphere, addressing inquiries, and accommodating special requests with professionalism.
- Fielded phone calls with poise, providing accurate information and efficiently managing to-go order processes.
- Maintained and sanitised menus, ensuring all materials were up-to-date and reflective of the establishment’s standards.
- Monitored and replenished supplies at the host desk, ensuring it remained organised and fully stocked to support daily operations.
- Facilitated merchandise management, assisting with guest inquiries and ensuring smooth transactions to support brand engagement.
Host
Noble Crust
08.2023 - 08.2024
- Extended warm and professional greetings to guests, establishing a positive first impression.
- Administered reservations and call-ahead seating with efficiency, ensuring an optimal dining experience.
- Strategically coordinated seating arrangements while facilitating clear communication with staff to maintain seamless operations.
- Supervised the cleanliness and presentation of dining areas and restrooms, upholding high standards of hygiene and ambiance.
- Delivered outstanding guest service by addressing needs and inquiries with attentiveness and professionalism.
- Managed phone inquiries and provided accurate information while efficiently handling to-go order processing.
- Assisted in food delivery to tables, ensuring timely and accurate service to enhance the dining experience.
- Expedited table turnover by cleaning and resetting tables promptly for incoming parties.
- Ensured materials were sanitized and up-to-date, reflecting the establishment’s commitment to quality and detail.
Host and To-Go
BJ's Restaurant & Brewhouse
11.2021 - 06.2022
- Warmly greeted guests upon arrival, setting a positive and inviting tone for their experience.
- Designed and implemented detailed floor plans to optimise server coverage and maintain operational flow.
- Maintained a balanced seating rotation, ensuring fairness among servers and efficient use of dining space.
- Proactively planned for reservations, accommodating special requests and managing guest expectations.
- Monitored and ensured restrooms remained clean, stocked, and aligned with the establishment's standards of hygiene.
- Regularly sanitised menus, maintaining cleanliness and a professional presentation.
- Managed phone communications with efficiency, addressing inquiries and coordinating reservations.
- Restocked essential items, including kids’ menus, crayons, silverware, and toothpicks, ensuring uninterrupted service readiness.
- Kept the lobby organized and inviting, fostering a welcoming environment for guests.
- Expressed gratitude to guests as they departed, leaving a lasting positive impression of the establishment.
Receptionist
Brazilian Beekini Wax
06.2021 - 08.2021
- Arrived early to unlock doors and prepare the daily schedule, ensuring a smooth start to operations.
- Ensured all rooms were fully stocked and technicians had the necessary supplies to perform their duties effectively.
- Activated lobby and room music to create a welcoming and calming atmosphere for guests.
- Stocked the coffee station and merchandise shelves, maintaining an inviting and well-supplied environment.
- Warmly greeted guests upon arrival, setting a professional and friendly tone for their visit.
- Managed booking and organisation of appointments via phone and website, streamlining scheduling processes.
- Confirmed next-day appointments to ensure accuracy and readiness for upcoming services.
- Monitored and tracked inventory, ensuring adequate supplies for daily operations and addressing shortages promptly.
- Maintained a clean and organised lobby and bathroom, reflecting high standards of hygiene and presentation.
- Processed cash and card transactions accurately and efficiently, ensuring a seamless checkout experience.
- Managed funds in the safe and cash drawer at the beginning and end of each day, maintaining precise financial records.
Education
Bachelor of Science - Economics
University of South Florida
Tampa, FL05.2026
High School Diploma -
Wharton High School
Tampa, FL05.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Flexible and adaptable
- Data inputting
- Office administration
- Schedule management
- Bookkeeping
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host
Noble Crust
08.2023 - 08.2024
Host
Florida Avenue Brewing
10.2022 - Current
Host and To-Go
BJ's Restaurant & Brewhouse
11.2021 - 06.2022
Receptionist
Brazilian Beekini Wax
06.2021 - 08.2021
Bachelor of Science - Economics
University of South Florida
High School Diploma -
Wharton High School
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