RAPHAELA NUNES
Pompano Beach,FL
Summary
- Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
- Energetic Nurse Aide with 2 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations.
- Caring nurse aide with 2 years background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff.
Overview
13
13
years of professional experience
Work History
AUTOMOTIVE FINANCE ASSISTANT MANAGER
Used Car Factory LLC
02.2018 - Current
- Trained, developed and motivated professional sales force.
- Supported activities to contribute to and elevate customer service and experience
- Received payment for parts being purchased and issue correct change
- Handled incoming and outgoing emails with clientele and within company
- Demonstrated excellence in project management, communication and organizational skills
- Prioritized work and decisions in absence of immediate supervisor.
- Intermediated to advanced knowledge of Microsoft Office products
- Word and Outlook
- Processed daily site outgoing and incoming mail deliveries.
Nursing Home Volunteer
Nursing Home
New Zealand
01.2017 - 01.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
VACATION OWNERSHIP SALES CONSULTANT
Wyndham Worldwide
01.2017 - 01.2018
- Meeting with customers in salves environment to drive product sales and knowledge
- Demonstrating advanced product knowledge.
- Adhering to any and all company policies and procedures.
- Make sales appointments with clients and follow up with clients to make sure that they are satisfied with the product
- Generating new leads and finding new target markets and penetrate them to drive sales
- Discovering how to market product to new users and understand how to make products appeal to consumers based on the environ- ment and current trends.
BAR SUPERVISOR/MANAGER
Hilton Hotel Surfers Paradise, Gold Coast
01.2017 - 01.2018
- Ensuring the customer receives the highest quality of services.
- Assisting the operational running of the bar and that staff are fulfilling their duties to the best of their abilities: pro- viding excellent customer service, maintaining high standards of hygiene, health and safe- ty, ensuring high standards and efficiency of work and maintaining strict stock and finan- cial control
- Supervising the smooth running of the bars, stock and finance control: provid- ing supervision and assisting in the timely and accurate completion of tasks, assisting in
- Provided service and follow-up to commercial customers at acceptable service levels
- Processed transactions accurately on cash register, accepted payment and made change
- Maintained role model standards in grooming, professional appearance and communications
- Maintained quality service by establishing and enforcing organization standards
- Wrote and communicated with staff and guest verbally in English.
- Communicated performance expectations and provided employees with on-going feedback
- Collaborated cross-functionally, both within corporate office and field, to create and launch training.
GENERAL MANAGER
Commerce Club of Otago
01.2013 - 01.2017
- The hiring and training of staff, health and safety, legislation and company policy and per- sonal development
- Working closely with guests to greet, converse and assist with enquires
- Managing first impressions of guests and performing all necessary
- Tasks to the highest of standards
- Developed high standards of service, presentation and cleanliness standards
- Trained and developed Crew Members, Assistant Manager and
CAFE MANAGER
Sausalito Cafe
01.2011 - 01.2013
- Assisted food servers in setting up and delivering customer orders.
- Wiped tables and seats with dampened cloths and replaced dirty tablecloths
- Ensured knowledge of menu and restaurant promotions and specials
- Assessed performance, coaches and developed leadership, encouraging culture of growth and accountability
- Built and maintained quality amenity delivery system.
- Prepared all menu items following recipes and yielded guide.
- Administered Manager On Duty Program, being responsible for scheduling coverage and training
- Performed cashier duties and provided exceptional customer service during service periods and breaks
- Stocked refrigerating units with wines and bottled beer and replaced empty beer kegs
- Handled all cash and credit card charges as prescribed by standard operating procedures
- Worked flexible hours, including nights, weekends and Holidays.
Education
Bachelor of Arts - Spanish
University of Otago
New Zealand 2016
High school Diploma -
Northcote College
New Zealand2013
Skills
- Computer Literacy
- Collecting Specimens
- Community Activities
- Patient-Focused Care
- Quality Assurance Controls
- Feeding Assistance Expertise
- Responding to Emergencies
- Family Support and Assistance
- Grooming and Bathing Assistance
- Supporting Personal Needs
- Dementia and Alzheimer's Knowledge
- Medical Office Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
AUTOMOTIVE FINANCE ASSISTANT MANAGER
Used Car Factory LLC
02.2018 - Current
Nursing Home Volunteer
Nursing Home
01.2017 - 01.2018
VACATION OWNERSHIP SALES CONSULTANT
Wyndham Worldwide
01.2017 - 01.2018
BAR SUPERVISOR/MANAGER
Hilton Hotel Surfers Paradise, Gold Coast
01.2017 - 01.2018
GENERAL MANAGER
Commerce Club of Otago
01.2013 - 01.2017
CAFE MANAGER
Sausalito Cafe
01.2011 - 01.2013
Bachelor of Arts - Spanish
University of Otago
High school Diploma -
Northcote College