RAPHAELLA DEPINHO
Hollywood,FL
Summary
Highly energetic and self-motivated individual with expertise in customer service, administration, and management. Advanced understanding of customer needs and diligent attention to detail result in consistently delivering superior customer service and achieving high levels of client satisfaction. Excels at enhancing team performance through continuous training and proactively identifying opportunities for development and advancement. Seeking opportunity in a dynamic organization to fully utilize skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
HOTEL BARTENDER/SERVER
FOUR SEASONS
01.2022 - Current
- Greets guests in a courteous and friendly manner, promotes and documents orders for drink
- Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control
- Upselling to customers by suggesting additional products that may be used in conjunction with their order
- Answering questions regarding product details, preparation descriptions, and food and beverage menu ingredients
- Maintain a safe work environment at all times and complies with all safety and security policies
- Identify new ways to streamline and increase efficiency in the development process
- Responsible for helping the restaurant meet service, sales, and profit objectives
- Ensuring that guests have a positive and memorable experience every time they visit
BARTENDER MANAGER
W Hotel
01.2014 - 01.2020
- Planned, directed, and supervised all bar operations, including employee management, ensuring product and service standards are maintained, and developing and maintaining processes to ensure optimal operational efficiency
- Supervised all aspects of the restaurant, including cost control, sanitation, menu development, and training
- Regularly conducted inventory and analysis to find ways to minimize the budget and raise sales
- Contributed to financial progress by driving sales, managing costs, and implementing strategies for increased profitability
- Assisted clients by offering high-quality service to ensure 100% satisfaction and exceed client expectations
- Maintained high standards and aspirations around food quality, customer care, and cleanliness
- Established strategies and key action items that helped to increase the restaurant's client base and reach full profitability and development by the restaurant's mission and values
- Responsible for the purchasing of all kitchen items and food control in line with agreed budgets
ASSISTANT MANAGER
CHUCK E. CHEESE
01.2003 - 01.2014
- Collaborated with a senior manager to guarantee exceptional customer service and supervision of a diverse team
- Catered for a wide variety of food & beverage events increased guest participation and guest satisfaction scores
- Managed all food and beverage operations and day-to-day operations within budgetary constraints and to the highest standards
- Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
- Maintained levels of quality, cleanliness, food safety, and hygiene in line with hotel standard
- Trained all staff; wrote performance reviews and cross-trained staff to ensure efficient operations under all circumstances
- Monitored departmental performance, and encouraged opportunities to boost productivity and efficiency
- Managed inventories, approved or enabled purchases as appropriate; negotiated associated price contracts, and verified costs and receipts
Education
Continuing Education - Early Childhood Education, Hotel Management and Hospitality Management
Florida International University
Miami, FLBachelor of Arts - Anthropology & Sociology
Florida International University
Miami Beach, FL06.2012
Skills
- Food Service Operations Expertise
- Business Development Strategies
- Customer Service Management
- Effective Sales Approaches
- Strategic Sales Approaches
- Hospitality Operations Oversight
- Quality Control Expertise
- Quality Service Guidelines
- Sales Strategy Development
- Strategic Marketing Planning
- Guest Requirements Analysis
- Financial Efficiency
- Budget Management
- First Aid
- Certified in CPR
- Cross-Cultural Engagement
- Conflict Resolution
- Strategic Decision Making
- Organized Data Management
- Inventory Control
- Effective Communication Skills
- Effective Time Management
- Strategic Prioritization
- Strong Speaking Skills
- Written Communication
- Effective Leadership
- Employee Development
- Collaborative Team Development
Contacts
(305) 741-1457, rdepioo1@fiu.edu, 1480 Sheridan St, Hollywood, FL, 33020
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
HOTEL BARTENDER/SERVER
FOUR SEASONS
01.2022 - Current
BARTENDER MANAGER
W Hotel
01.2014 - 01.2020
ASSISTANT MANAGER
CHUCK E. CHEESE
01.2003 - 01.2014
Bachelor of Arts - Anthropology & Sociology
Florida International University
Continuing Education - Early Childhood Education, Hotel Management and Hospitality Management
Florida International University
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