Raphael Marie Comunale
Summary
Highly motivated Operations Manager looking for an opportunity to join an organization of professionals where skills and expertise can maximize potentials for business development. Accomplished and successful Business Manager with 28 years of experience in Logistic and Supply Chain Management, 19 years with Fedex Ground. Big-picture team player, exceptional leadership and people skills.
Overview
28
28
years of professional experience
Work History
Time Spent to Further Education
Certified Personal Trainer And Nutritionist
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Assistant Warehouse Manager
Martin Brower
04.2023 - 07.2023
- Overseeing all functions of the Distribution Center including work assignments, job responsibilities, employee training, scheduling, evaluation performance, goal setting and resolving conflicts
- Continuous process improvement of key warehouse functions and operations including evaluating receiving/storage operations, improving order filling techniques, order picking, the role of maintenance and housekeeping
- Determine opportunities for improvement of key metrics and execute action plans to achieve results.
Relocating From One Geographic Location to Another
Moving
08.2022 - 04.2023
Operations Manager
Fedex Ground
11.2021 - 08.2022
- Manage Human Resource aspects of hiring, termination, and disciplinary actions
- Provide training and development, coaching, and address employee concerns
- Minimized operational costs and maximized operational quality
- Manage the efficient sorting, delivering, and handling of packages; implement process guidelines from the Field Operations Policy and Procedures.
Logistics Manager
vMOX
01.2021 - 11.2021
- Overseeing all functions of the Logistics Operation including work assignments, job responsibilities, employee training, scheduling, evaluation performance, goal setting and resolving conflicts
- Minimized operational costs and maximized operational quality
- Manage business finances to ensure positive-growth year-over-year to including expansion of business operations
- Manage operations of Device Management and Configurations using Mobile Device Management and Apple Business Manager.
Owner/President
Courier Pros
07.2018 - 01.2021
- Overseeing all aspect of Courier and Freight Forwarding business to achieve on-time service goals, safety and dependability for all customers
- Training of tools and processes needed to include loading, routing and safe driving classes to ensure overall driver success
- Final mile delivery service to business and residential locations
- On-demand white glove service of moving customers items from one location to another with complete packaging and setup.
Distribution Center Manager
Houston Wire and Cable
10.2017 - 04.2018
- Overseeing all functions of the Distribution Center including work assignments, job responsibilities, employee training, scheduling, evaluation performance, goal setting and resolving conflicts
- Continuous process improvement of key warehouse functions and operations including evaluating receiving/storage operations, improving order filling techniques, order picking, the role of maintenance, security, and housekeeping
- Measuring warehouse performance and productivity including developing meaningful performance measures utilizing improvements that will simplify procedure and upgrade operations
- Improving warehouse facility layout including methodologies for layout planning, determining space and building requirements, pinpointing approaches that upgrade labor, equipment and space resources.
Area Manager
Courier Express
02.2016 - 04.2017
- Responsible for all facets of the business: Operations, sales, client solutions management, recruiting, training and development and bottom line profitability
- Successfully implemented a revision of Route Payment Contracts that resulted in a 12% monthly profit increase for the company
- Manage Operations of dispatch for over 4 million dollars of accounts
- Manage Operations of on-call 24/7 services, coordinating efforts to ensure on-time, complete shipments and quality goals were met
- Manage Fleet Vehicle maintenance program.
Operations Manager
Franklin Energy
04.2015 - 02.2016
- Manage Operations of Home Energy House Call Program (NC, SC, IN, OH and KY)
- Monitor Scope of Work, including all Key Performance Indicators and Service Level Agreements
- Project management and implementation of new Oracle Field Services scheduling platform to optimize routing of appointments and reduce travel time and cost
- Manage Fleet Vehicle in all Jurisdictions to include maintenance and safe driving via GPS tracking
- Develop Safe Driving Program for Field Staff, proactive efforts to accomplish reductions in driving accidents/moving violations
- Manage Administrative Department reporting internally and externally.
Operations Manager
FedEx Ground
11.2013 - 04.2015
- Manage Human Resource aspects of hiring, termination, and disciplinary actions
- Provide training and development, coaching, and address employee concerns
- Minimized operational costs and maximized operational quality
- Management of employees and creating efficient teamwork to minimize operational cost and maximize quality, including the movement, tracking and administration of trailers
- Analyze operational performance through direct observation, data analysis and collaboration with others
- Determine opportunities for improvement of key metrics and execute action plans to achieve results.
Operations Manager
FedEx Home Delivery
02.2009 - 11.2013
- Manage hiring and training of new employees, coach and mentor staff of 30
- Train instructors and supervisors on employee management techniques
- Increased productivity by 35% while reducing head count by 30%
- Evaluated and reconfigured systems to support customer service and operational needs.
Pickup and Delivery Service Manager, Safe Driving Instructor
FedEx Ground
03.2004 - 02.2009
- Manage 36 contracts and drivers in the St
- Petersburg and Clearwater area to ensure quality service
- Instruct 5-day Smith System safe driving course
- Manage contractor claims and internal/external customer issues
- Trained 120 contractors and drivers on new Symbol scanner program.
Dock Service Manager
FedEx Home Delivery
09.2002 - 03.2004
- Manage operations load/unload operations, sorting, and package delivery
- Manage the efficient sorting, delivering, and handling of packages; implement process guidelines from the Field Operations Policy and Procedures
- Analyze facility operations and engineering for productive utilization of resources
- Follow established guidelines and standards to produce a high quality, safe, and clean environment; evaluate productivity and service in the HUB operations; review evaluate and motivate subordinates
- Management of 34 route sort and implemented reconstruction of new dock lineup with new conveyor system installation.
Package Handler/Quality Assurance
FedEx Ground
03.1997 - 09.2002
- Support Damage Reduction via 'Everyone Now' program
- Develop Process and Procedure recommendations for mitigating damage
- Assess damage level of packages, repackage when possible and return to system flow.
Education
Associate of Arts, Business Administration -
Florida Metropolitan University
Skills
- Operations Management
- Project Management
- Load Planning
- Warehouse Operations
- Workplace Safety
- Logistics Management
- Proficient in Microsoft Office, Outlook, Sharepoint, Oracle ETA, A/S 400, MyTime, and Office 365
- Supply Chain Understanding
- Staff Management
- Cost Reduction
- Analytical Skills
- Training and Development
- Team Building
- Conflict Management
- CDL
- Change Management
- Strong Leadership Skills
- ICIMS
- Fleet Management
- Surveillance Camera Software
- PowerBi
Awards Recognition
- FedEx Team Tampa Performance Award – Multiple commendations over 5-yr period
- FedEx Quality Driven Management Leader – 2010
- FedEx Bravo Zulu Awards for Production, Service and Support – 2011
- FedEx Circle of Honor Award – 2011
- FedEx Leadership College and Operations training – 2005
- Certified Driver Trainer using Smith System Advanced Driving – 2006
- FedEx #1 Peak District Productivity - 2011 and 2012
Key Skills Assessment
- Operations Management, Hire, train and direct staff in day-to-day operations activities including Field Service, Client Scheduling, Vendor Management, Safety, Fleet Management and Administration. Increase and improve productivity while reducing overhead costs.
- Special Projects, Lead Project Manager and implementation of new Oracle Field Service scheduling platform that optimized routing of appointments to reduce travel time and cost for Franklin Energy.
Timeline
Time Spent to Further Education
Certified Personal Trainer And Nutritionist
08.2023 - Current
Assistant Warehouse Manager
Martin Brower
04.2023 - 07.2023
Relocating From One Geographic Location to Another
Moving
08.2022 - 04.2023
Operations Manager
Fedex Ground
11.2021 - 08.2022
Logistics Manager
vMOX
01.2021 - 11.2021
Owner/President
Courier Pros
07.2018 - 01.2021
Distribution Center Manager
Houston Wire and Cable
10.2017 - 04.2018
Area Manager
Courier Express
02.2016 - 04.2017
Operations Manager
Franklin Energy
04.2015 - 02.2016
Operations Manager
FedEx Ground
11.2013 - 04.2015
Operations Manager
FedEx Home Delivery
02.2009 - 11.2013
Pickup and Delivery Service Manager, Safe Driving Instructor
FedEx Ground
03.2004 - 02.2009
Dock Service Manager
FedEx Home Delivery
09.2002 - 03.2004
Package Handler/Quality Assurance
FedEx Ground
03.1997 - 09.2002
Associate of Arts, Business Administration -
Florida Metropolitan University
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