Summary
Overview
Work History
Skills
Timeline
Generic

Raphael (Ray) Cameron

Parkville,MD

Summary

Quality focused Store Director/Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

25
25
years of professional experience

Work History

Store Director

Safeway/Albertsons
Towson, Maryland
07.2017 - Current
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Maintained a high level of customer service standards across all departments in the store.
  • Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
  • Resolved customer complaints promptly in accordance with company policy.
  • Created incentive programs for employees to encourage higher levels of productivity.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.

Store Manager

Giant Food
Landover, MD
06.1999 - 07.2017
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Skills

  • Retail Management
  • People Management
  • Finance and accounting
  • Staff Leadership
  • Vendor relationship development
  • Delegation
  • Strategic Planning
  • Brand Awareness
  • Operations Management
  • Revenue Generation
  • Employee Training
  • Customer Service Management
  • Store Merchandising
  • Supply Ordering
  • Loss Prevention
  • Talent Recruitment
  • Payroll Management
  • Sales Analysis
  • Performance Reviews
  • Employee Scheduling

Timeline

Store Director

Safeway/Albertsons
07.2017 - Current

Store Manager

Giant Food
06.1999 - 07.2017

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Raphael (Ray) Cameron