Raphelle Rochelle
Atlanta,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Group Leader
CSL Plasma
Atlanta, Georgia
01.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
Line Cook
Castellucci Hospitality Group
Atlanta, Georgia
02.2020 - 01.2023
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Shift Leader
Upbeet
Atlanta, Georgia
10.2017 - 03.2020
- Supervised FOH employee training, maintained food preparation and sales.
- Assisted a management team with menu and marketing rollouts.
- Maintained daily sales and expense records.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and ordered supplies as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Kitchen Supervisor
AMC Dine-In 6
Atlanta, Georgia
05.2016 - 10.2017
- Coordinated and supervised food preparation, kitchen, BOH personnel, and purchases of foodstuffs and kitchen supplies.
- Participated in preparing and portioning foods, utilizing food surpluses, and specifying the number of servings to be made per day, to manage food costs.
- Maintaining employee training.
- Selective Achievements: Multiple in house promotions. ServSafe Food Protection Manager certification.
- Conducted regular performance evaluations of kitchen personnel.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
Customer Service Representative
IQOR
Charlotte, North Carolina
10.2010 - 02.2012
- Created business and customer accounts for utility services in both the New York and Missouri area.
- Provided local program support and extensions to qualifying customers, and orders for new, flagged, and idle accounts.
- Resolved customer discrepancies with billing inquiries and maintained customer financial agreements.
- Selective Achievements: Meeting 90% of Company’s Call Volume quo. Received several Customer Service Accolades.
Chemical Specialist
United States Army Reserve
Florence, South Carolina
03.2009 - 07.2011
- Specialized in the defense of chemical warfare, both domestic and foreign.
- Facilitated mass decontamination drill sites.
- Organized the construction, execution, and disposal of hazardous chemical training facilities and evacuation procedures.
- Overviewed the identification and storing of specialized equipment.
- Operated and maintained an array of tools and vehicles special to the present tasks.
- Implemented forward thinking to improve the time consumption and efficiency of routine tasks.
- Selective Achievements: HazMat certification. CBRN certification. CPR certification.
Education
BA - Audio Engineering
Atlanta Art Institute
Atlanta, Georgia01.2017
High School -
Wade Hampton High School
Varnville, South Carolina01.2008
Skills
- High performance
- Communication skills
- Time management
- Team collaboration
- Quality assurance
- Customer service
- Integrity
- Work ethics
- Priority setting
References
References available upon request.
Timeline
Group Leader
CSL Plasma
01.2023 - Current
Line Cook
Castellucci Hospitality Group
02.2020 - 01.2023
Shift Leader
Upbeet
10.2017 - 03.2020
Kitchen Supervisor
AMC Dine-In 6
05.2016 - 10.2017
Customer Service Representative
IQOR
10.2010 - 02.2012
Chemical Specialist
United States Army Reserve
03.2009 - 07.2011
BA - Audio Engineering
Atlanta Art Institute
High School -
Wade Hampton High School
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