Raqib Salem
Baltimore,MD
Summary
h. Personable Head Bartender with over 10 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Sapanos Prime Steak House
03.2021 - 06.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Trained 50 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Bartender
Supanos Prime Steakhouse
12.2019 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Trainer
Dicks Last Resort
01.2015 - 11.2019
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
Owings Mills High School
Owings Mills, MD07.2007
Skills
- Task Delegation
- Employee Scheduling
- Menu development
- Workplace Safety
- Team motivation
- Customer Engagement
- Alcohol awareness
- Sanitation Standards
- Bar Equipment Maintenance
Accomplishments
- Scherr17/2 prefille muscul24/2022CVX
- UpdatedCovid-19 Immunization
- Health Assessment Survelllance
- Toxicology Surveillance
- Vaccin ven /
- State sult
- Complete
- Exp_D
Certification
S
Quantiferon Gold Plu (Fin result)
FT)
FT) Mitogen
toRecipientsSpeci
23M-045
Timeline
Bartender Supervisor
Sapanos Prime Steak House
03.2021 - 06.2024
Head Bartender
Supanos Prime Steakhouse
12.2019 - 03.2021
Server Trainer
Dicks Last Resort
01.2015 - 11.2019
Owings Mills High School
S
Quantiferon Gold Plu (Fin result)
FT)
FT) Mitogen
toRecipientsSpeci
23M-045
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