Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Raquail Pledger

Restaurant Manager
West Palm Beach,FL

Summary

Experienced front-of-house and back-of-house manager with a strong track record in overseeing seamless operations and delivering exceptional guest experiences. Proven success in implementing strategies to improve customer satisfaction and staff efficiency, along with expertise in staff training and conflict resolution. As a hospitable Assistant Front of House Manager, leveraging interpersonal and communication skills to lead, influence, and encourage staff while providing outstanding experiences for guests. Advocating for sound financial and business decision-making, always demonstrating honesty and integrity. Thriving in fast-paced, high-volume environments, excelling under pressure to ensure optimal performance.

Overview

11
years of professional experience
1
Certification

Work History

Hooter of America

FOH Manager
10.2021 - 06.2025

Job overview

  • Coordinated team efforts to achieve operational goals efficiently.
  • Optimized inventory processes to reduce waste.
  • Planned and structured schedules to optimize productivity.
  • Directed operations for a workforce exceeding 65 staff members.
  • Oversaw hiring operations.
  • Managed procurement and inventory processes.
  • Facilitated workshops to improve team performance and productivity.
  • Conducted comprehensive orientation sessions for new employees.
  • Developed staff scheduling processes to enhance coverage during peak hours.
  • Analyzed guest feedback to identify areas for service improvement and implement changes.
  • Led team meetings focused on enhancing performance and addressing operational challenges.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Strictly Wings

Manager
08.2019 - 11.2021

Job overview

  • Led cross-functional teams to improve operational efficiency and streamline project workflows.
  • Developed and implemented strategic plans to enhance service delivery and client satisfaction.
  • Mentored junior staff, fostering a culture of continuous improvement and professional growth.
  • Analyzed performance metrics to identify areas for process enhancement and cost reduction.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Boston Market

General Manager
02.2014 - 02.2019

Job overview

  • Onboarded upwards of 30 new employees.
  • Coordinated and managed schedules.
  • Implemented strategic forecasting to enhance decision-making.
  • Directed fiscal operations and budget control.
  • Proficient in Excel and PowerPoint.
  • Managed financial planning and allocation.
  • Facilitated workshops to improve skillsets and knowledge retention.
  • Streamlined introduction procedures for incoming staff.
  • Directed team efforts to enhance productivity.
  • Led operational strategies to enhance customer experience and streamline restaurant workflows.
  • Mentored team members, fostering professional growth and skill development.
  • Oversaw staff scheduling, balancing labor needs with budget constraints.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Education

Palm Beach State College
Lake Worth, FL

College Degree from Business
06.2019

John I. Leonard High School
West Palm Beach, FL

High school
05.1997

Skills

  • Labor Cost Analysis
  • Strategic Planning (10 years)
  • Microsoft Word (10 years)
  • Inventory (10 years)
  • Cooking
  • Supervising experience
  • Inventory Management (10 years)
  • Microsoft Excel
  • Operations (10 years)
  • Sales management
  • Team Building (10 years)
  • Typing
  • Profit & loss
  • Scheduling
  • Training & development
  • Culinary Experience (10 years)
  • Restaurant management
  • Budgeting
  • Customer service
  • Leadership Experience (10 years)
  • Kitchen Management Experience (10 years)
  • Leadership
  • Sales Management
  • Pricing
  • Management Experience (10 years)
  • Sales
  • Payroll (10 years)
  • Windows
  • Training
  • Management (10 years)
  • Analysis skills
  • Cash handling
  • Retail sales (10 years)
  • Restaurant Management (10 years)
  • Retail sales
  • Profit & Loss (10 years)
  • Forecasting
  • Forecasting (10 years)
  • Word (10 years)
  • Restaurant experience
  • Hospitality
  • Payroll
  • Kitchen management
  • Scheduling staff
  • Marketing support
  • Complaint handling
  • Guest relations
  • Table management
  • Point of sale systems
  • Hygiene standards
  • Conflict resolution
  • Policy enforcement
  • Order accuracy
  • Training and mentoring
  • Team building
  • Health and safety regulations
  • Training and coaching
  • Food safety compliance
  • Staff management
  • Task delegation
  • Quality control
  • Staff supervision
  • Time tracking
  • Quality standards
  • Employee scheduling
  • POS system operations
  • Hiring
  • Health department inspections
  • Restaurant operations
  • Food costs
  • Beverage program management
  • Customer service delivery
  • Floor management
  • Recruitment and hiring
  • Workflow planning

Certification

  • ServSafe food
  • Alcohol certification
  • Manager certification
  • Crowd control certification

Timeline

FOH Manager

Hooter of America
10.2021 - 06.2025

Manager

Strictly Wings
08.2019 - 11.2021

General Manager

Boston Market
02.2014 - 02.2019

Palm Beach State College

College Degree from Business

John I. Leonard High School

High school

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Raquail PledgerRestaurant Manager