Raquan Bowen
Somerset,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Chipotle
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
Lead Concierge
Planned Companies
06.2022 - 01.2023
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Food Service Worker
Maschio's Food Services
11.2018 - 01.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Sales Consultant
Autoland Chrysler Jeep Dodge Ram
01.2018 - 11.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
High School Diploma -
Barringer Academy Of S.T.E.A.M.
Newark, NJ06.2017
Skills
- Verbal and Written Communication
- Job Assignments
- Quality Control
- Coordinate Work
- After-Sales Support
- Quality Assurance
- Compliance Enforcement
- Employee Relations
- Team Leadership
- Coaching and Mentorship
- Hospitality and Accommodation
Timeline
Service Manager
Chipotle
01.2023 - Current
Lead Concierge
Planned Companies
06.2022 - 01.2023
Food Service Worker
Maschio's Food Services
11.2018 - 01.2020
Sales Consultant
Autoland Chrysler Jeep Dodge Ram
01.2018 - 11.2018
High School Diploma -
Barringer Academy Of S.T.E.A.M.