Raquan Butler
New York,NY
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
5
5
years of post-secondary education
2
2
Languages
Work History
Supervisor
Whole Foods Market Inc
New York, NY
08.2023 - Current
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coached staff members to develop long-term career goals.
- Directed and supervised team of 10+ employees in daily operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
Customer Service Desk
Whole Foods Market Inc
New York, NY
02.2022 - 08.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Processed payments and issued receipts for purchases of goods and services.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Crew Member
McDonald's
New York
04.2019 - 08.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted patrons in making menu selections.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Scrubbed and polished counters to remove debris and food.
- Resolved customer complaints in a professional manner.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Stocked shelves and cases with new or transferred items.
- Assisted management team with inventory counts of food products and beverage supplies.
- Checked expiration dates on all products before serving them to customers.
- Upheld high standards of productivity and quality in operations.
- Informed customers about daily specials in an engaging manner.
Education
Bachelor of Science - Computer Information Systems
New York City College of Technology of The City University of New York
Brooklyn, NY 07.2016 - 08.2021
High School Diploma -
Urban Assembly of Green Careers High School
06.2016
Skills
- Staff Management
- Strategic Planning
- Inventory Control
- Process Improvement
- Staff Discipline
- Staff Development
Certification
01/20, Food Protection License, Department of Health and Mental Hygiene of New York City
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of 33 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offPaid sick leaveHealthcare benefitsFlexible work hoursWork-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsCompany CultureQuote
Above all, don't lie to yourself. The man who lies to himself and listens to his own lie comes to a point that he cannot distinguish the truth within him, or around him, and so loses all respect for himself and for others. And having no respect he ceases to love.
Fyodor Dostoevsky
Software
Microsoft Office
Interests
Gaming
Traveling
Basketball
Timeline
Supervisor
Whole Foods Market Inc
08.2023 - Current
Customer Service Desk
Whole Foods Market Inc
02.2022 - 08.2024
Crew Member
McDonald's
04.2019 - 08.2021
Bachelor of Science - Computer Information Systems
New York City College of Technology of The City University of New York
07.2016 - 08.2021
High School Diploma -
Urban Assembly of Green Careers High School
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